Office Specialist II

Cox Enterprises • Mount Juliet, TN

2d • Onsite

About The Position

This position provides customer service and clerical responsibilities and ensures the accurate and efficient processing of vehicle titles by filing and retrieving files for clients when requested. Generate reports for sold and/or purchased vehicles and send them out via FedEx or USPS.

Requirements

• High School Diploma or equivalent required.
• 1+ years of administrative related experience
• Valid Driver’s License and safe driving record required.
• Effective communication skills are required.
• Strong attention to detail skills is required.
• Basic computer software skills required.
• Must possess good problem-solving and organizational skills.
• Commitment to providing excellent customer service required.
• Must be able to operate office equipment (i.e., copier, fax machine, etc.).
• Ability to sit or stand for prolonged periods of time.
• Ability to perform repetitive data entry tasks.
• Vision abilities required include close, distance, and depth perception.
• Must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Responsibilities

• Perform administration functions, including matching titles, customer service, data entry, filing and routing, etc.
• Ability to efficiently file and pull tiles to be shipped to our clients.
• Verifying information accuracy and interacting with internal and external customers.
• Run a batch report for paid units to ensure timely processing.
• Pull batches daily to prep for the reassignment team.
• Run reports for sold units to provide the required paperwork from the S.O.S.
• Visibly demonstrate commitment to Client Satisfaction modeling the behaviors of Cox culture.
• Provide quality customer service through face-to-face and phone support.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED