Office Specialist I / Bureau of Motor Vehicles

Secretary of State•Augusta, GA

23h•$19 - $27

About The Position

The Office Specialist I at the Bureau of Motor Vehicles (BMV) is part of a four-member team that receives and assists with reviewing weekly reports of the 486 state municipalities. P rovides administrative and customer service support within the Bureau of Motor Vehicles’ Municipality Section. Responsibilities include processing reviewing and verifying electronic documents, collecting and reconciling reports, updating registration records, and preparing reports, letters, memos and newsletters. The role is detail-oriented, time-sensitive, and requires strong computer skills, as well as learning and applying Title 29-A laws, policies, and procedures. Independent decision-making is essential. Additional duties may be assigned by the unit supervisor. This position also involves regular communication with municipal agents by email and phone. Success in this position requires strong attention to detail and problem-solving skills, as well as the ability to work quickly to process a high volume of paperwork. The ability to focus, work well with others, and adapt to shifts in processes and priorities is also needed in this role.

Requirements

Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
Professionalism: Consistently represent the Department with respect, integrity, and accountability.
Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
Time Management: Prioritize tasks and complete assignments accurately and on time.
Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.
Training, education, or experience in office and administrative support work that demonstrates 1) competency in applying a proficient knowledge of modern office practices to perform advanced administrative support tasks requiring specialized skills, and 2) the ability to use independent judgment, initiative, and discretion to make determinations on varied matters.
All positions in this classification assume the qualifications of: Office Assistant I , Office Assistant II , Office Associate I and Office Associate II.
Applicants must be authorized to work in the United States.
The successful candidate must pass a National Criminal Background check, which may include fingerprinting.

Nice To Haves

Strong written and verbal communication skills, delivering clear, professional, and audience-appropriate information.
Works independently with a proactive approach, managing priorities and completing tasks with minimal supervision.
High attention to detail and accuracy, ensuring quality work and identifying discrepancies.

Responsibilities

Respond to written, telephone, and in-person customer inquiries
Collect, validate, and reconcile revenue
Process registrations, vanity plates, disability applications, and related transactions
Maintain and respond to BMV Municipal inbox requests via Outlook
Verify, enter, and update computer records
Identify and resolve issues, including quality control concerns
Review and verify registration documents
Create reports, letters, memos, and newsletters
Organize and maintain electronic and manual filing systems
Operate standard office equipment (printers, copiers, fax machines, validators, adding machines, document counters, cash machines)
Update and maintain training materials

Benefits

Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
Retirement Plan: The State contributes the equivalent of 14.11% of the employees’ pay towards the Maine Public Employees Retirement System (MainePERS).

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