Office Services Supervisor

SPS North America•Baltimore, MD

2d•$24 - $25•Hybrid

About The Position

SPS Global is seeking a Client Services Supervisor to oversee daily mailroom, office services, and records operations across one or multiple client sites. In this role, you'll lead onsite teams, support clients, and help ensure workplace services are delivered accurately, efficiently, and on time. This role is for an existing vacancy. The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. The pay range is $24-$25 USD.

Requirements

High school diploma or equivalent required
3+ years of leadership experience in mailroom, office services, records management, or workplace operations
Strong customer service, communication, and leadership skills
Experience managing daily operations, KPIs, and service delivery
Proficiency with Microsoft Office
Ability to manage multiple priorities in a fast-paced environment
Ability to stand, walk, bend, kneel, and sit throughout the workday
Ability to lift up to 40 lbs. regularly and up to 60 lbs. using a wheeled cart
Ability to operate standard office equipment

Nice To Haves

bachelor's degree preferred
Previous supervisory experience preferred

Responsibilities

Oversee daily mailroom, office services, and records operations
Ensure mail, shipping, records, and workplace requests are completed accurately and on time
Serve as the primary onsite contact for clients and operational support
Monitor service quality and identify opportunities for improvement
Coordinate special projects and maintain a safe, organized workplace
Lead, coach, and support onsite team members
Schedule staff to maintain daily coverage
Conduct performance reviews and support employee development
Crosstrain team members to improve operational flexibility
Build strong relationships with clients and internal teams
Monitor KPIs, SLAs, and client satisfaction
Prepare operational reports and oversee payroll, billing, budgets, and vendors
Ensure compliance with company policies and client procedures