Office Services Supervisor Senior
About The Position
Blue Ridge Health District is seeking a strong supervisor and people leader who can provide structure, accountability, coaching, and operational support to a frontline administrative team. Technical knowledge of Office Services Specialists (OSS) systems and procedures is important and can be developed; the essential need is for a supervisor who can lead staff effectively, learn quickly, communicate clearly, and ensure consistent, high-quality support for clients, clinical teams, and district operations. About the Role • Provides direct supervision and daily leadership for the OSS team, including setting expectations, assigning work, coaching staff, addressing performance concerns, supporting accountability, and helping create a more consistent and professional frontline service environment. • Ensures reliable client access and front-office operations by overseeing registration, scheduling, client flow, phone coverage, records support, data entry, and other administrative functions that allow clinical and public health services to operate effectively. • Serves as a key operational link between OSS staff, clinical teams, fiscal/admin staff, and district leadership, helping resolve workflow issues, clarify procedures, improve communication, and ensure that administrative processes support program needs. • Promotes accuracy, confidentiality, and compliance by ensuring staff understand and follow applicable policies, procedures, documentation standards, privacy expectations, and customer service practices. • Leads process improvement and team stabilization efforts by identifying recurring barriers, strengthening workflows, supporting onboarding and training, and building a team culture grounded in accountability, responsiveness, and service.
Requirements
- Considerable knowledge of supervisory principals/practices, financial guidelines and accounts receivable policies/procedures.
- Excellent customer service and communications skills (oral and written)
- Ability to work independently with minimal supervision
- Ability to work and contribute within collaborative relationships, including the public
Nice To Haves
- Experience in a healthcare, public health, local/state government, or human services setting
- Experience with electronic health records, scheduling systems, revenue collection, eligibility processes, or confidential records
- Experience supporting staff through change, workload pressure, or team performance challenges.
Responsibilities
- Provides direct supervision and daily leadership for the OSS team, including setting expectations, assigning work, coaching staff, addressing performance concerns, supporting accountability, and helping create a more consistent and professional frontline service environment.
- Ensures reliable client access and front-office operations by overseeing registration, scheduling, client flow, phone coverage, records support, data entry, and other administrative functions that allow clinical and public health services to operate effectively.
- Serves as a key operational link between OSS staff, clinical teams, fiscal/admin staff, and district leadership, helping resolve workflow issues, clarify procedures, improve communication, and ensure that administrative processes support program needs.
- Promotes accuracy, confidentiality, and compliance by ensuring staff understand and follow applicable policies, procedures, documentation standards, privacy expectations, and customer service practices.
- Leads process improvement and team stabilization efforts by identifying recurring barriers, strengthening workflows, supporting onboarding and training, and building a team culture grounded in accountability, responsiveness, and service.
Benefits
- 12 paid holidays per year
- Annual, sick, and family/personal leave
- Comprehensive health coverage: medical, dental, vision, and life insurance offered
- Retirement plans: including 401a Cash Match and 457 Deferred Compensation Plan offered
- Work-life balance
- Opportunities for professional development and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
