Office Services Specialist

Virginia Information Technologies Agency • North Chesterfield, Virginia, VA

2d • $40,800 - $57,000 • Onsite

About The Position

The Virginia State Police is hiring an Office Services Specialist in its Criminal Justice Information Services (CJIS) Division at State Police Headquarters in North Chesterfield, Virginia. The role supports the Civil and Applicant Records Exchange (CARE) program by providing accurate, timely, and policy-compliant assistance for background checks and program operations. The specialist responds to phone and email inquiries, provides status updates, guides customers through required processes, and routes non-CARE questions to the appropriate division. The position requires adherence to communication and confidentiality requirements and performance of administrative duties under program policies and procedures. The specialist serves as the initial contact for CARE inquiries and escalates issues to a supervisor when necessary.

Requirements

• Working knowledge of general office practices and procedures and standard office equipment.
• Working knowledge of grammar, punctuation, and spelling.
• Working knowledge of filing and sorting systems.
• Skill using computers and Microsoft Office applications.
• Effective keyboard typing skills and ability to operate standard office equipment.
• Ability to work independently and as part of a team, follow written and oral instructions, and pay close attention to detail.
• Ability to respond professionally to email and telephone inquiries.
• Ability to learn and retain knowledge of program processes and procedures.
• Ability to communicate effectively orally and in writing in English and interact professionally with internal staff, external personnel, and the general public.
• Experience working in an office environment and in customer service.
• Must be Virginia Criminal Information Network (VCIN) certified; certification requires U.S. citizenship or lawful permanent resident status and eligibility for naturalization.
• High school graduation or equivalent.

Responsibilities

• Support the Civil and Applicant Records Exchange (CARE) program and its background check and program operations.
• Respond to phone and email inquiries and provide detailed status updates.
• Guide customers through required processes and route non-CARE questions to the appropriate division.
• Follow communication and confidentiality requirements and perform administrative duties in accordance with program policies and procedures.
• Serve as the initial point of contact for CARE inquiries and escalate issues to a supervisor when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED