Office Services Specialist

SPS North America•New York, NY

About The Position

The Field Support Specialist provides backfill coverage at multiple locations within an assigned region for staff on scheduled or unscheduled time off. Assignments may be made on the same day to address immediate coverage needs. The role is critical to customer satisfaction, continuity of business, and meeting service level agreements. Training at SPS sites within the region helps the specialist become familiar with those locations. The specialist delivers office services across shipping and receiving, print and binding, facilities, hospitality, concierge, reception, data entry, document scanning, and inventory and supplies management, as well as other site-specific processes within SPS’s core services. The position provides prompt, courteous and efficient support to clients and SPS employees while maintaining a professional image. The role requires travel among SPS sites within the assigned region and access to reliable transportation. Duties and assignments may change based on business needs.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent customer service skills.
Intermediate to expert competency with the MS Office Suite.
Ability to handle multiple tasks simultaneously and strong organizational and time-management skills.
Working knowledge of multi-function device equipment.
Knowledge of shipping and receiving procedures and ability to comprehend instructions.
Ability to work independently and complete projects.
Ability to seek out additional work proactively during downtime.
Ability to build professional relationships and maintain professionalism and composure when interacting with employees and customers.
Ability to work assigned hours as determined by the manager.
Analytical and problem-solving abilities.
Current knowledge of, or ability to learn, computer-based systems required for the position.
Maintain a professional appearance and attitude and adhere to required policies and procedures.
Access to reliable transportation and ability to travel among SPS sites within the assigned region.
Ability to grasp, lift or carry 25 pounds individually and 50 pounds with assistance.
Ability to walk, bend, kneel, stand and sit for extended periods.
Manual dexterity to operate office machinery and equipment such as ladders and binding machinery.
Vision abilities including close and distance vision, focus adjustment, and distinguishing colors, shades and brightness.

Nice To Haves

Six or more months of prior work experience.

Responsibilities

Provide backfill coverage across multiple SPS sites in the assigned region, including same-day coverage for unscheduled absences.
Provide exceptional service to clients through in-person, phone and written communications.
Process inbound and outbound accountable and flat mail and packages, sorting by recipient or department and following manual or electronic chain-of-custody procedures.
Package and seal shipments and perform other shipping and receiving duties.
Assist with copy and print production, monitor equipment functionality, replenish toner and paper, and provide binding services.
Scan and image documents and perform light copy and print reproduction.
Keep the Office Services Center neat and orderly.
Service and replenish pantry, kitchen, conference and meeting areas; organize, clean and stock breakrooms.
Perform general and preventative office maintenance and repair duties, and oversee office equipment maintenance and safety tests.
Set up meeting and conference rooms, monitor office supply levels, replenish supplies, and maintain inventory and order supplies as needed.
Provide reception or concierge coverage, welcome and orient guests, catalog guest information, and log visitors into the registration system.
Coordinate guest arrival with client hosts and Building Security and manage client access levels.
Monitor the quality of the lobby concierge experience and represent SPS Global and its clients positively.
Answer and route global calls and provide light administrative support as directed.
Travel between SPS sites within the assigned region as required by business needs.