Office Services Coordinator

Metasysinc•Dallas, TX

1d•Onsite

About The Position

The Office Services Coordinator oversees daily office services operations in a professional law firm environment, with a primary focus on printing, copying, scanning, document processing, mailroom operations, and shipping. Hospitality support, including conference room setup and meeting arrangements, is a secondary responsibility. The role coordinates onsite staff, supports day-to-day service delivery, and maintains service quality and customer satisfaction. The position also provides hands-on operational support, leads and develops team members, monitors service performance and contractual service-level agreements, addresses customer concerns, and identifies process improvements. It manages staffing and performance activities as applicable, maintains reports and documentation, supports audits, and ensures compliance with established procedures. The coordinator operates and provides basic support for Ricoh copiers and related office equipment.

Requirements

High school diploma or GED required.
Five or more years of experience in office services, facilities support, document services, mailroom operations, technical services, or a related field.
Five years of customer-facing experience required.
Strong knowledge of office technology, including copiers, printers, scanners, and related equipment.
Excellent customer service, communication, organizational, and problem-solving skills.
Ability to manage competing priorities, coordinate teams, and resolve complex operational issues.
Proficiency with Microsoft Office and ability to prepare reports and presentations.

Nice To Haves

Two years of managerial experience is strongly preferred.
Experience working in a law firm or professional corporate environment is a plus.

Responsibilities

Oversee printing, copying, scanning, document processing, mail distribution, and courier services.
Manage incoming and outgoing mail, including preparing and sending overnight packages through appropriate shipping providers.
Coordinate hospitality services, including conference room setup, food and beverage arrangements, and meeting support.
Coordinate with onsite staff on service requests, task priorities, and timely completion of assignments.
Provide hands-on support for printing, copying, scanning, and other office services as needed.
Lead, train, coach, and support team members to maintain productivity, service quality, and professional standards.
Monitor service performance, customer feedback, and contractual service-level agreements (SLAs).
Address customer concerns, troubleshoot operational issues, and implement process improvements.
Manage staffing, employee performance, onboarding, development, retention, and succession planning as applicable.
Maintain operational reports and documentation, support audits, and ensure compliance with established procedures.
Build relationships with clients, internal teams, and stakeholders to support business retention and continuous service improvement.
Operate and provide basic support for Ricoh copiers and related office equipment.