Office Services Coordinator

Ricoh Americas Holdings•Coppell, TX

About The Position

The Office Services Coordinator is accountable for the daily operations of a single-person site and performs contracted office services, which may include copy, courier, managed print, hospitality, imaging, and mail services. The role operates and supports office, imaging, and mail equipment and software to meet service level agreements, maintain service quality, and achieve profitability goals through effective use of company materials and supplies. Depending on the site, the coordinator may support reception and switchboard operations, shipping and receiving, mail delivery and processing, conference rooms and A/V resources, office supply inventory, and routine administrative and facility tasks. The position maintains regular contact with customers, communicates professionally with departments and building occupants, and provides operational data and reports to leadership and customers. The position typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise. Work is primarily sedentary but includes some walking, standing, bending, reaching, lifting, and carrying. The role requires moderate dexterity and regular use of basic office tools and equipment.

Requirements

High school diploma or GED.
At least 1 year of experience in a related field, in a B2B and/or technical environment.
At least 1 year of customer-facing experience.
Demonstrated knowledge and understanding of technology.
Tactical thinking and decision-making skills.
Ability to present information to small groups.
Moderate problem-solving skills.
Basic customer service skills and technical aptitude.
Strong written and verbal communication skills.
Ability to interpret, comprehend, and apply complex information, data, and instructions, and to prepare and communicate detailed information.
Ability to lift and carry objects weighing up to 50 pounds.
Moderate dexterity and regular use of basic office tools and equipment, including calculators, keyboards, and hand tools, with hand-eye coordination.

Responsibilities

Manage the daily operations of a mailroom, copy center, or scanning facility.
Operate PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
Provide contracted office services, potentially including copy, courier, managed print, hospitality, imaging, and mail services.
Perform courier, reception, switchboard, shipping and receiving, and mail delivery and processing services as assigned.
Maintain formal daily contact with customers.
Implement and manage Ricoh Service Excellence programs effectively.
Operate required equipment and software efficiently to achieve service level agreements.
Achieve profitability goals by effectively using company materials and supplies.
Perform routine administrative functions, potentially including creating and completing work orders, monitoring contractors, inspecting facilities, reporting facility-related issues, and providing operational support.
Interact with contracted vendors, facility management, and building occupants as needed.
Manage office supply inventory and reordering as assigned.
Coordinate conference rooms and manage A/V equipment resources as assigned.
Maintain positive working relationships with departments through professional communication.
Collect and provide operational data to leadership and customers, including monthly reports as required.
Ensure financial responsibilities are met.
Perform other duties as assigned.