Office Services Coordinator, Grade 16
About The Position
The Montgomery County Department of Correction and Rehabilitation (DOCR) is a civilian agency managed by correctional professionals. Its Inmate Records section operates 24 hours a day, seven days a week, providing administrative services to public safety stakeholders and maintaining records for more than 12,000 annual intakes, as well as calculating more than 2,500 new Sentenced Diminution of Confinement Records annually. The Office Services Coordinator is located at the Montgomery County Detention Center in Rockville, Maryland, within the Detention Services Section. The role provides clerical and administrative support to the Records section and requires proficient use of office automation, data management, organization, and multitasking. The employee works in a fast-paced team environment and communicates with a diverse range of clients and representatives from public safety organizations, private organizations, and the general public. The role is telework eligible after training and department requirements are met. The anticipated hiring salary range is $59,237 to $82,308, based on qualifications and experience. Appointment is contingent on completing a comprehensive background investigation, medical review, and drug/alcohol screen. Promotional appointments within DOCR also require responses to PREA questions and a criminal history check.
Requirements
- Four years of progressively responsible office support experience.
- Graduation from high school or a High School Certificate of completion recognized in the State of Maryland; an equivalent combination of education and work experience may be substituted.
- Ability to communicate effectively with a diverse population and maintain effective working relationships with public safety organizations, private organizations, and the general public.
- Ability to deal tactfully and equitably with people.
- Successful completion of a comprehensive background investigation, medical review, and drug/alcohol screen before appointment.
- For promotional appointments within DOCR, answer PREA questions and submit to a criminal history check.
Nice To Haves
- Experience working with and processing confidential data.
- Advanced experience in records management, file maintenance, and archiving.
- Knowledge of or experience with criminal justice, correctional, court, or law enforcement data systems.
- Experience analyzing, reviewing, and entering data.
- Intermediate or advanced experience using Outlook, Word, and Excel, and basic to intermediate experience using SharePoint.
- Experience providing excellent customer service to stakeholders and the community.
- Experience providing multiple administrative functions or support in a time-sensitive, regulated environment requiring confidentiality.
- Experience providing administrative support to multiple people in a fast-paced, high-volume organization or work unit.
Responsibilities
- Maintain files for formerly incarcerated individuals, including coordinating file archiving.
- Process court-ordered expungements for the Detention Services Division.
- Provide customer service to the public, courts, DOCR staff, and other law enforcement agencies.
- Prepare and maintain monthly and annual billing reports for federal and state reimbursement.
- Create logs for SCAPP billing and juvenile holding.
- Enter data in CJCMS.
- Prepare and distribute documents using Microsoft Office Suite.
- Coordinate and attend meetings and provide meeting minutes.
- Maintain and order section inventory.
- Update various databases.
- Deliver and/or pick up items from the County’s central mail room.
- Make recommendations for office automation.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
