Office Services Coordinator | University Health Services
About The Position
The Office Services Coordinator is a valued member of University Health Services (UHS), a fast-paced college health practice providing care to University of Notre Dame students. Working collaboratively with administrators, support staff, providers, and nurses, the coordinator serves as a first point of contact for patients and supports UHS services with respect for patients’ dignity and the character and Catholic mission of the Notre Dame community. The role manages clinical, pharmaceutical, medical, and operational supply inventory and procurement; coordinates secure and compliant processing of medical-record requests; and helps students access healthcare, support services, and other resources. It provides customer service through calls, walk-in interactions, appointment scheduling, referrals, and service coordination. The position is scheduled for 40 hours per week for 10 months, August through May.
Requirements
- High school diploma or GED.
- 3–4 years of experience working in a medical office setting.
- Excellent working knowledge of computers, including electronic medical records (EMR) and inventory management systems.
- Strong verbal and written communication skills.
- Excellent organizational skills, critical thinking, and sound decision-making abilities.
- Ability to work effectively in a fast-paced environment while maintaining close attention to detail.
- Demonstrated appreciation for and commitment to the University of Notre Dame’s Catholic, Holy Cross mission.
Nice To Haves
- Associate’s or bachelor’s degree.
Responsibilities
- Manage inventory and procurement of clinical, pharmaceutical, medical, and operational supplies.
- Maintain inventory par levels, monitor usage and trends, and adjust quantities to support patient care and cost management.
- Support compliance with policies and regulatory requirements for storage, handling, purchasing, and management of pharmaceutical and medical supplies.
- Process and coordinate inbound and outbound medical-record requests from patients, healthcare providers, insurers, attorneys, and other authorized entities.
- Collaborate with clinical staff, administration, compliance, billing, insurance, outside providers, and legal counsel on medical-record management.
- Monitor compliance with organizational policies and HIPAA, privacy, confidentiality, and medical-record requirements.
- Serve as the primary contact for students seeking healthcare, support services, and help navigating resources.
- Provide customer service through telephone calls, walk-in interactions, appointment scheduling, referrals, and service coordination.
- Advocate for patients by helping students understand and access resources while protecting their rights, privacy, dignity, and confidentiality.
- Collaborate with Student Affairs, Student Health and Wellness, and other University units to strengthen connections and relationships with students.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
