Office Services Associate

RR Donnelley•Sacramento, CA

5d•Onsite

About The Position

The Office Services Support role provides daily back-office services for clients and teams. Services include reprographics (copy) and mail services in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The position performs office-services work according to established procedures, meets contracted deadlines, communicates about job or deadline issues, and helps maintain service quality and client satisfaction. It also involves operating and loading equipment, troubleshooting basic equipment problems, handling client communications, and working with sensitive or confidential information.

Requirements

High school diploma or equivalent.
At least one year of office-services experience, preferably in a legal, banking, or large corporate environment.
Proficiency using mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Proven customer-service skills.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills and the ability to recognize when to escalate a problem to a supervisor.
Ability to work well in a team and interact effectively with people from diverse and multifunctional backgrounds.
Ability to work in a fast-paced environment.
Self-motivated, positive, can-do attitude.

Responsibilities

Use appropriate logs for all office services work.
Ensure job tickets are properly completed before beginning work.
Perform office-services work, primarily reprographics, mail, and intake functions, according to established procedures.
Follow procedures to run jobs in the proper order.
Communicate with a supervisor or client about job or deadline issues.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Prioritize workflow.
Perform quality assurance on own work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and place service calls when needed.
Interact with clients in person, by phone, and electronically.
Adhere to Williams Lea and client-site policies.
Use equipment and supplies cost-efficiently.
Lift up to 50 lbs. on a regular basis.