Office Services Associate
About The Position
The Office Services Associate provides daily back-office services to the client and teams. Work includes reprographics (copy) and mail services in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The role follows established procedures, prioritizes and quality-checks work, meets contracted deadlines, and interacts with clients in person, by phone, and electronically. The associate may need to troubleshoot basic equipment issues, load machines with paper, toner, and supplies, and lift up to 50 pounds regularly.
Requirements
- High school diploma or equivalent.
- At least one year of office services experience; experience in a legal, banking, or large corporate environment is preferred.
- Skilled in using mail, phone, email, digital reprographics, and mail equipment.
- Familiarity with general back-office procedures to meet and maintain client satisfaction.
- Customer service skills to create, maintain, and enhance customer relationships.
- Good written and verbal communication skills, including professional telephone and email etiquette.
- Attention to detail and good organizational skills.
- Ability to meet deadlines and complete projects in a timely manner.
- Ability to handle sensitive and/or confidential documents and information.
- Ability to make independent decisions that conform to business needs and policy.
- Good problem-solving skills and the ability to recognize when to escalate an issue to a supervisor.
- Ability to work well in a team and interact effectively with people from diverse backgrounds and multiple functions.
- Ability to work in a fast-paced environment.
- Self-motivated, positive, can-do attitude.
- Ability to lift up to 50 pounds regularly.
Nice To Haves
- Office services experience in a legal, banking, or large corporate environment.
Responsibilities
- Use appropriate logs for all office services work and ensure job tickets are properly completed before beginning work.
- Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
- Follow procedures to run jobs in the proper order and prioritize workflow.
- Communicate with the supervisor or client about job or deadline issues.
- Meet contracted deadlines for accepting, completing, and delivering work.
- Troubleshoot basic equipment problems.
- Perform quality assurance on their own work and the work of others.
- Load machines with paper, toner, and other supplies.
- Answer telephone calls and emails, and place service calls when needed.
- Interact with clients in person, over the phone, or electronically.
- Follow Williams Lea and client-site policies.
- Use equipment and supplies in a cost-efficient manner.
- Provide support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
- Potential overtime, shift differential, call-in, and/or stand-by pay depending on the role
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
