Office Services Associate

RR Donnelley•Austin, TX

12d•Onsite

About The Position

The Office Services Associate provides daily back-office services for the client and teams. Work includes reprographics (copy) and mail services in physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. The role follows established procedures, meets contracted deadlines, handles customer interactions, and helps maintain quality and efficient use of equipment and supplies. The position requires the ability to lift up to 50 lbs. regularly and to handle sensitive or confidential documents and information. The posted hourly salary range is $16.59–$22.50. Employment offers are contingent on successful completion of a pre-employment background check and drug screen.

Requirements

High school diploma or equivalent.
At least one year of office services experience; experience in a legal, banking, or large corporate environment is preferred.
Skill using mail, phone, email, digital reprographics, and mail equipment.
Familiarity with general back-office procedures to meet and maintain client satisfaction.
Proven customer service skills to create, maintain, and enhance customer relationships.
Good written and verbal communication skills, including professional telephone and email etiquette.
Attention to detail and good organizational skills.
Ability to meet deadlines and complete projects in a timely manner.
Ability to handle sensitive and/or confidential documents and information.
Ability to make independent decisions that conform to business needs and policy.
Good problem-solving skills and the judgment to know when to escalate an issue to a supervisor.
Ability to work well in a team and interact effectively with people from diverse backgrounds and multiple functions.
Ability to work in a fast-paced environment.
Self-motivation and a positive, can-do attitude.
Ability to lift up to 50 lbs. on a regular basis.

Nice To Haves

Office services experience in a legal, banking, or large corporate environment.

Responsibilities

Use appropriate logs for all office services work and ensure job tickets are properly completed before starting work.
Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
Follow procedures to run jobs in the proper order and meet contracted deadlines for accepting, completing, and delivering work.
Communicate with the supervisor or client about job or deadline issues.
Troubleshoot basic equipment problems.
Prioritize workflow and perform quality assurance on personal work and the work of others.
Load machines with paper, toner, and other supplies.
Answer telephone calls and emails, and place service calls when needed.
Interact with clients in person, over the phone, and electronically.
Adhere to Williams Lea and client-site policies.
Use equipment and supplies in a cost-efficient manner.
Lift up to 50 lbs. on a regular basis.