Office Services Associate

SPS North America•Washington, DC

11d•Onsite

About The Position

SPS is seeking an experienced Office Services Associate to support daily operations at a professional client site in Washington, DC. The role provides print and copy production, scanning, mail and package handling, courier coordination, and general office support. The ideal candidate has hands-on document production experience, can manage competing deadlines, and handles confidential information with discretion. Attention to detail, clear communication, and dependable customer service are essential. The position includes completing and checking print, copy, and scanning requests; organizing the production queue and communicating completion times; recording job and cost-allocation details; monitoring equipment and supplies; sorting and tracking mail and packages; processing outgoing mail and shipments; coordinating couriers; maintaining organized work and storage areas; submitting maintenance requests; supporting confidential document disposal; assisting with meeting and pantry tasks; and following SPS policies, client procedures, security requirements, and site standards. The role is onsite in Washington, DC and involves standing and walking throughout the office, bending and reaching for supplies, and moving paper, mail, and packages. Essential duties must be performed with or without reasonable accommodation.

Requirements

2–4+ years of experience in legal print production, reprographics, or document services within a law firm or professional services environment.
Hands-on experience operating commercial multifunction printers and copiers.
Ability to complete document production jobs accurately, including jobs involving multiple files or specific finishing instructions.
Experience handling mail, packages, shipping records, and courier requests.
Ability to manage several requests, meet deadlines, and communicate changes in completion times.
Strong attention to detail and ability to follow written and verbal instructions.
Professional communication skills and a customer service approach.
Working knowledge of Microsoft Outlook, Word, and Adobe Acrobat tools.
Ability to handle confidential information with discretion.
Reliable attendance and ability to work onsite in Washington, DC.

Nice To Haves

Experience supporting a law firm or another professional services office.
Knowledge of production software, including batch print tools.
Experience using production or multifunction equipment.
Familiarity with client matter numbers, cost centers, and print or shipping charge allocation.
Experience coordinating vendor service calls and building maintenance requests.

Responsibilities

Complete printing, copying, and scanning requests using commercial multifunction equipment.
Produce documents to specifications, including color or black-and-white printing, single- or double-sided output, stapling, and hole punching.
Review requests and clarify missing instructions, deadlines, and billing information.
Acknowledge requests, communicate expected completion times, and organize the production queue.
Coordinate urgent requests with the site lead and promptly communicate workload concerns or delays.
Check completed work for accuracy, page order, image quality, and finishing before delivery.
Record copier meter readings, job details, and client matter or cost center information for cost allocation.
Monitor equipment supplies, address routine operating issues, and report problems to the appropriate support team.
Collect, sort, and distribute incoming mail and packages.
Maintain delivery logs with tracking numbers, delivery dates, carrier information, and recipients.
Notify employees of arriving mail or packages and follow their delivery or holding instructions.
Process outgoing USPS First-Class, Certified, and Registered Mail.
Prepare authorized interoffice document shipments, shipping labels, and manifests.
Coordinate courier requests, including rush deliveries, and confirm recipient and billing details.
Maintain shipment records and prepare outgoing items before carrier pickup deadlines.
Keep office services work areas, supply cabinets, and storage spaces organized.
Monitor supply levels and coordinate replenishment through approved channels.
Submit building maintenance requests and follow up on outstanding service needs.
Coordinate equipment service calls and vendor visits as directed.
Support confidential document disposal procedures and securely handle sensitive materials.
Assist with basic onsite checks or tasks under the direction of the client’s IT team.
Assist with meeting and lunch setup, breakdown, and cleanup as needed.
Support pantry stocking, dishwasher operation, and routine coffee machine cleaning as assigned.
Work with reception, hospitality, and other office support staff to meet daily service needs.
Follow SPS policies, client procedures, security requirements, and site operating standards.

Benefits

Career growth opportunities and opportunities to learn or use a variety of skills.
Learning and development opportunities.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour per 30 hours worked. Amounts may increase with tenure or assigned account.
Bonuses for employee and client referrals for current employees.
Medical insurance.
Dental insurance.
Vision insurance.
Health care flexible spending account (HCFSA).
Dependent care flexible spending account (DCFSA).
Health savings account (HSA).
Commuter transit and parking pre-tax plans.
Supplemental life insurance.
Accident insurance.
Critical illness insurance.
Hospital indemnity insurance.
Legal program.
Identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program (EAP).
Short-term disability insurance.
Life insurance.
Education discounts.
401(k) with matching.
Entertainment discounts.