Office Services Associate
About The Position
The Office Services Associate performs office services work, primarily in reprographics, mail, and intake functions, according to established procedures. The role uses appropriate work logs and job tickets, follows the required job sequence, prioritizes workflow, and meets contracted deadlines for accepting, completing, and delivering work. The associate communicates with supervisors or clients about job and deadline issues, interacts with clients in person, by phone, and electronically, and provides quality assurance on their own work and the work of others. The position also involves troubleshooting basic equipment problems; loading machines with paper, toner, and other supplies; answering telephone calls and emails; placing service calls when needed; and using equipment and supplies cost-efficiently. The associate must follow Williams Lea and client-site policies, handle sensitive or confidential information appropriately, and be able to lift up to 50 pounds regularly. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.
Requirements
- High school diploma or equivalent.
- At least one year of office services experience; experience in a legal, banking, or large corporate environment is preferred.
- Skill in using mail, telephone, email, digital reprographics, and mail equipment.
- Familiarity with general back-office procedures to meet and maintain client satisfaction.
- Customer service skills to create, maintain, and enhance customer relationships.
- Good written and verbal communication skills, including professional telephone and email etiquette.
- Attention to detail and good organizational skills.
- Ability to meet deadlines and complete projects in a timely manner.
- Ability to handle sensitive and/or confidential documents and information.
- Ability to make independent decisions that conform to business needs and policy.
- Good problem-solving skills and the judgment to know when to escalate a problem to a supervisor.
- Ability to work well in a team environment and interact effectively with people from diverse backgrounds and functions.
- Ability to work in a fast-paced environment.
- Self-motivated, positive, can-do attitude.
Nice To Haves
- Office services experience in a legal, banking, or large corporate environment.
Responsibilities
- Use appropriate logs for all office services work.
- Ensure job tickets are properly completed before beginning work.
- Perform office services work, primarily reprographics, mail, and intake functions, according to established procedures.
- Follow procedures to run jobs in the proper order.
- Communicate with a supervisor or client about job or deadline issues.
- Meet contracted deadlines for accepting, completing, and delivering work.
- Troubleshoot basic equipment problems.
- Lift up to 50 pounds on a regular basis.
- Prioritize workflow.
- Perform quality assurance on own work and the work of others.
- Load machines with paper, toner, and supplies.
- Answer telephone calls and emails, and place service calls when needed.
- Interact with clients in person, over the phone, or electronically.
- Adhere to Williams Lea policies and client-site policies.
- Use equipment and supplies in a cost-efficient manner.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
- Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
