Office Service Specialist

Ricoh•Stamford, CT

11d•Hybrid

About The Position

We are seeking an Office Services & Managed Services Specialist to support daily operations across Records & Information Management (RIM), mailroom services, check processing, and reception coverage. This role plays a key part in ensuring operational accuracy, strong internal controls, excellent customer service, and continuity of onsite services within a hybrid work environment.

Requirements

Experience in office services, mailroom operations, records management (RIM), financial processing, or reception support preferred
Experience supporting reception, front‑desk, or front‑of‑the‑house environments
Strong analytical skills with demonstrated ability to support month‑end reporting, reconciliation, and audit readiness
High attention to detail with ability to identify variances and data inconsistencies
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office, particularly Excel, and related business systems
Strong communication, customer service, and problem-solving skills
Customer service excellence
Accuracy and accountability
Collaboration and adaptability
Professionalism and discretion

Responsibilities

Manage the full lifecycle of records (intake, storage, retrieval, and disposition) in compliance with retention and regulatory policies
Print, verify, and distribute checks; perform quality controls, identify discrepancies, and support month‑end reconciliation and reporting activities
Coordinate inbound and outbound mail, shipping, and courier services
Provide backup reception and front‑of‑the‑house coverage, including visitor management and hospitality support
Maintain tracking systems and prepare accurate data to support reporting, audits, and internal controls
Collaborate with internal teams to resolve issues and meet service expectations
Participate in cross-training and continuous process improvement initiatives
Adhoc responsibilities as required