Office Service Specialist

Virginia Information Technologies Agency•Warrenton, VA

5d•Onsite

About The Position

The Virginia Department of Health is seeking an Office Service Specialist to provide administrative support, manage office correspondence, deliver customer service, and maintain records. This role is crucial for the smooth operation of the assigned program or work unit.

Requirements

Knowledge of office and administrative principles and practices.
Working knowledge of word processing and spreadsheet software applications.
Ability to interpret and follow established procedures and guidelines.
Ability to communicate effectively with internal and external customers, verbally and in writing.
Considerable skill in the operation of standard office equipment.

Nice To Haves

Experience in an office setting.
Bilingual proficiency in English and Spanish.
Experience with an electronic health record.

Responsibilities

Performs routine office and administrative duties.
Responds to inquiries and requests for information.
May order supplies for office and maintain standard office supplies for assigned program or work unit.
May coordinate and schedule meetings; record and transcribe meeting minutes.
Prepares reports as requested.
Prepares routine correspondence.
Communicates office updates and important dates to assigned program areas or work unit.
May route incoming mail/receipts/documents to appropriate staff/work units.
Provides quality customer service.
Responds to requests and questions regarding program services offered in a courteous, professional, and timely manner.
Assures files and forms are completed accurately.
Audits records for completeness, accuracy and compliance with established records maintenance guidance and procedures.