Office Service Specialist

Ricoh Americas Holdings • Stamford, CT

11d • Hybrid

About The Position

Office Services & Managed Services Specialist (RIM & Check Processing) Location: Hybrid (onsite presence required based on business needs) Employment Type: Full-time About the Role We are seeking an Office Services & Managed Services Specialist to support daily operations across Records & Information Management (RIM), mailroom services, check processing, and reception coverage. This role plays a key part in ensuring operational accuracy, strong internal controls, excellent customer service, and continuity of onsite services within a hybrid work environment.

Requirements

• Experience in office services, mailroom operations, records management (RIM), financial processing, or reception support preferred
• Experience supporting reception, front‑desk, or front‑of‑the‑house environments
• Strong analytical skills with demonstrated ability to support month‑end reporting, reconciliation, and audit readiness
• High attention to detail with ability to identify variances and data inconsistencies
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office, particularly Excel, and related business systems
• Strong communication, customer service, and problem-solving skills
• Customer service excellence
• Accuracy and accountability
• Collaboration and adaptability
• Professionalism and discretion

Responsibilities

• Manage the full lifecycle of records (intake, storage, retrieval, and disposition) in compliance with retention and regulatory policies
• Print, verify, and distribute checks; perform quality controls, identify discrepancies, and support month‑end reconciliation and reporting activities
• Coordinate inbound and outbound mail, shipping, and courier services
• Provide backup reception and front‑of‑the‑house coverage, including visitor management and hospitality support
• Maintain tracking systems and prepare accurate data to support reporting, audits, and internal controls
• Collaborate with internal teams to resolve issues and meet service expectations
• Participate in cross-training and continuous process improvement initiatives
• Adhoc responsibilities as required

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed