Office Service Associate Lead

The Millennium Group•Denver, CO

11h•Onsite

About The Position

The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Requirements

High school diploma or equivalent required
2–5+ years of experience in mailroom, facilities, operations, or site coordination roles
Prior leadership or supervisory experience preferred, with demonstrated ability to lead, coach, and develop a team
Strong understanding of mailroom operations, shipping/receiving processes, and general facilities support services
Proven ability to manage daily operations, prioritize tasks, and meet deadlines in a fast-paced environment
Excellent organizational, problem-solving, and decision-making skills
Strong interpersonal and communication skills, with the ability to interact professionally with clients, team members, and leadership
Experience coordinating with cross-functional teams and external stakeholders
Knowledge of workplace safety standards and compliance requirements
Ability to monitor performance metrics and implement process improvements
Proficiency in Microsoft Office (Outlook, Excel, Word) and familiarity with tracking or ticketing systems
Ability to conduct audits, inspections, and maintain accurate documentation
Comfortable working independently and taking initiative with minimal supervision
Strong attention to detail and commitment to quality and service excellence
Ability to lift and move packages, stand/walk for extended periods, and perform physical tasks as needed

Nice To Haves

Associate or Bachelor's degree in Business Administration, Facilities Management, or related field preferred

Responsibilities

Oversee and manage day-to-day Mailroom and facilities operations to ensure work is completed accurately, efficiently, and on schedule
Supervise, train, and support team members; provide ongoing guidance and performance feedback
Act as the primary point of contact for on-site client stakeholders and internal leadership
Ensure compliance with company policies, procedures, and safety standards
Coordinate staffing, workflows, and resources to meet operational needs and service level expectations
Monitor daily productivity and quality; identify and address performance gaps or process improvements
Proactively resolve operational issues, delays, or service disruptions
Conduct regular floor walks, site inspections, and operational audits to ensure standards are maintained
Maintain consistent communication with the Regional Manager and Facilities team regarding site performance and needs
Support reporting, metrics tracking, and documentation as required
Ensure proper use, care, and maintenance of all equipment and materials
Promote a positive, professional, and customer-focused work environment
Required to support sister (Mcgregor) site using personal or public transport with the above responsibilities.