Lead Office Services Associate

K2 Services • New York, NY

7d • Onsite

About The Position

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking an experienced Office Services & Hospitality Team Lead to oversee daily operations within a high-profile New York office environment. This role is responsible for delivering a seamless, elevated experience for clients and employees through exceptional service standards, operational efficiency, and strong team leadership. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, client-facing corporate setting.

Requirements

• 5+ years of experience in office services, hospitality, or workplace operations within a corporate environment
• 2+ years of leadership or supervisory experience
• Strong executive presence with excellent communication and interpersonal skills
• Proven ability to manage multiple priorities in a fast-paced setting
• High attention to detail with a commitment to service excellence
• Proficiency in Microsoft Office and workplace management tools

Nice To Haves

• Experience supporting senior executives or working in professional services environments (e.g., legal, finance, consulting)
• Familiarity with conference services, event planning, and facilities coordination

Responsibilities

• Lead, coach, and develop a team of office services and hospitality professionals to ensure consistent delivery of high-quality service
• Set clear expectations, provide ongoing feedback, and conduct performance evaluations
• Foster a culture of accountability, professionalism, and continuous improvement
• Ensure a high-touch experience for clients, guests, and internal stakeholders
• Oversee conference room readiness, catering coordination, and event support
• Act as a point of escalation for service-related issues, resolving concerns promptly and effectively
• Manage daily office services functions including mailroom operations, reprographics, supplies management, and facilities coordination
• Maintain and refine standard operating procedures to drive efficiency and consistency
• Monitor service levels and implement improvements where necessary
• Coordinate with external vendors (catering, facilities, equipment providers) to ensure service quality
• Build strong relationships with internal stakeholders to anticipate and meet business needs
• Manage budgets, track expenses, and ensure cost-effective operations
• Uphold organizational standards for presentation, communication, and service delivery
• Ensure compliance with policies, health and safety guidelines, and security protocols
• Conduct regular audits of service areas to maintain a professional environment

Benefits

• Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.
• Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.
• Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed