Office Secretary -Williamsport Family Medicine

Meritus Health • Williamsport, MD

1d • $18 - $23

About The Position

Meritus is seeking a dedicated, detail-oriented Office Secretary to provide clerical and administrative support in the fast-paced Williamsport Family Medicine offices. The role focuses on delivering exceptional patient service while helping maintain an organized, welcoming medical office. The schedule is Monday through Friday, with hours between 7:00 a.m. and 5:00 p.m.

The Office Secretary greets and assists patients in person and over the phone, schedules appointments, verifies insurance information, maintains patient demographics and records, and answers questions or refers them to appropriate personnel. The position also involves communicating scheduling delays or changes, protecting confidential patient information, and supporting office organization through tasks such as scanning, sorting mail, and preparing forms.

Meritus describes its work environment as collaborative and caring, with an emphasis on welcoming interactions, hospitality-driven service, and supporting team members' well-being and professional development.

Requirements

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Ability to prioritize and multitask in a busy environment.
• Ability to maintain confidential patient information.
• Basic office equipment and computer literacy.

Nice To Haves

• Previous experience in a medical office setting.
• Experience using computers.
• Comfort working with electronic health records and scheduling systems.
• Ability to adapt quickly to changing priorities and urgent requests.

Responsibilities

• Greet and assist patients and clients in person and over the phone.
• Schedule appointments and accurately verify insurance information.
• Maintain patient demographics and update records in the system.
• Address patient questions or refer them to appropriate personnel when needed.
• Keep patients informed about scheduling delays or changes.
• Maintain confidentiality and comply with healthcare regulations.
• Keep the medical office neat and organized; assist with scanning, sorting mail, and preparing forms.

Benefits

• Health, dental, and vision insurance; coverage begins on the first of the month following the hire date.
• Company-paid life insurance and short- and long-term disability benefits.
• Paid time off (PTO).
• 401(k) retirement plan with a company match.
• Education assistance and tuition reimbursement.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Shift differential pay may be available for evening, night, or weekend shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED