Office Secretary III

State of Maryland • Baltimore City, MD

1d • Hybrid

About The Position

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $49 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms. The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance. Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually. This position provides administrative and secretarial support to the management and investigator staff of the Life and Health Complaint Unit. The incumbent will input and maintain data in an electronic tracking system, type correspondence, prepare Orders and Hearings for management, answer and direct incoming calls, prepare monthly reports, and assist with updating support staff policies and procedures. Duties also include filing, sorting and distributing mail, and photocopying, scanning and faxing documents. The incumbent will have the opportunity to work a hybrid schedule, but must be available to work in the office any day of the week, Monday through Friday, as needed.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate
• Three years performing secretarial or clerical work involving typing duties
• Additional secretarial or clerical experience may be substituted on a year-for-year basis for the required education
• Thirty credit hours with a major in secretarial science or office technology from an accredited college may be substituted at the rate of thirty credits for one year of experience for up to two years of the required experience
• U.S. Armed Forces military service experience as a non-commissioned officer in Administration classifications or Administrative, Clerical, or Office Services specialty codes in the Administrative Support field of work on a year-for-year basis for the required experience
• Demonstrated ability to accurately type on a keyboard of a personal computer at a minimum of forty words per minute may be required, depending on the specific requirements of the position

Nice To Haves

• Experience drafting correspondence
• Experience using Microsoft Word, Microsoft Excel

Responsibilities

• Input and maintain data in an electronic tracking system
• Type correspondence
• Prepare Orders and Hearings for management
• Answer and direct incoming calls
• Prepare monthly reports
• Assist with updating support staff policies and procedures
• Filing
• Sorting and distributing mail
• Photocopying, scanning and faxing documents

Benefits

• Generous leave package
• Medical, prescription, dental and vision coverage
• Healthcare and dependent daycare flexible spending accounts
• Defined benefit pension plan with optional 457 and 401k supplemental retirement plans
• Flexible work schedules
• Service that may qualify the successful candidate for the Federal Public Service Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED