Office Secretary - Customer Service Rep
Future Auto Service•Burbank, CA
•Onsite
About The Position
Future Auto Service in Burbank, CA is seeking a full-time Office Secretary – Customer Service Rep to join their in-office team. This role requires a go-getter mindset and strong organizational skills. The position operates Monday through Friday, from 8 am to 5 pm, with potential weekend hours as needed. The ideal candidate will be responsible for answering inbound calls, contacting warranty and insurance companies, making follow-up calls, reminding customers of upcoming services, documenting interactions, and taking photos of vehicles upon arrival.
Requirements
- High school diploma or equivalent
- Go-getter mindset
- Good listening skills
- Highly organized and detailed in customer notes and interactions
- Strong communication skills
Nice To Haves
- Some higher education
- Bilingual skills
Responsibilities
- Answer inbound phone calls
- Contact warranty and insurance companies on behalf of customers
- Make follow-up calls to ensure customer satisfaction
- Remind customers about upcoming services
- Document all customer interactions with care
- Take photos of vehicles upon arrival for record-keeping
Benefits
- IRA
- Bonuses
- Flat-rate work
- Pristine work environment with the latest tools and equipment
- Frequent company lunches
- Fun company parties
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
