Office & People Experience Manager

Merge API•New York, NY

1d•$80,000 - $110,000•Onsite

About The Position

Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers two core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, and Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product. Merge is an in-person first workplace, so our office operations and experience are key to fostering a fun, thriving, and inclusive environment. We’re seeking an experienced Office Manager based in NYC to oversee day-to-day office operations, lead employee events and in-office culture initiatives, and support our people across both offices. This role will primarily be based out of our Flatiron District office and will also oversee operations for our San Francisco office, currently located in Salesforce Tower, and our co-working space in Berlin, Germany. This position requires working from our NYC office five days a week (M-F), 9am - 6pm.

Requirements

2+ years of experience in office coordination, workplace experience, or office management, plus 2+ years of hospitality experience
You love the creative challenge of maintaining strong culture and engagement in our in-office environment
People-oriented and approachable, with teammates naturally coming to you when they need help
Hyper-organized, structured, and detail-oriented, with strong project management skills and the ability to keep multiple workstreams moving simultaneously
Excellent at multitasking and prioritization, with strong attention to detail
Proactive, resourceful, and solutions-oriented, with a knack for anticipating needs before they arise
Highly adaptable and comfortable navigating ever-changing priorities and requests
Great written and verbal communicator who can comfortably work with people across all levels of the organization
Proficient with Google suite, Asana, monday.com

Responsibilities

Manage the day-to-day operations of our NYC office and oversee our SF office and Berlin co-working space, helping create an organized, welcoming, and efficient workspace for Mergies
Manage front desk operations, office visitors, mail/packages, and act as the primary point of contact for the NYC office
Plan and execute internal and external events that people rave about (company offsites, happy hours, parties, all hands, panels, fireside chats, etc.)
Provide exceptional customer service - prompt responses to requests and inquiries, address concerns and solve problems to a high standard and in a timely manner
Manage partnerships with building management, cleaning staff, and all other office vendors
Partner with cross-functional teams to provide great workplace and employee experience (e.g. onboarding)
Manage all aspects of space/infrastructure planning (such as moves, additions, changes to workspace) when needed
Manage incoming and outgoing correspondence, including mail and packages
Submit work orders and schedule repairs for general office space and equipment maintenance, connecting with and escorting vendors
Maintain a safe and healthy work environment by staying current with local health and safety requirements, emergency preparedness plans, first aid kits, and compliance signage
Partner with the People team and other cross-functional teams to provide great workplace and employee experience (e.g. onboarding)
Deliver ad-hoc projects as needed