People and Experience Manager

Securitas Security Services•Parsippany, NJ

About The Position

The People & Experience Manager is a hands‑on leader responsible for delivering consistent, high‑quality People operations across the full employee lifecycle for approximately 500 exempt and non‑exempt employees. Partnering closely with and receiving direction from the Sr. People & Experience Manager, this role plays a key part in ensuring employees are supported through critical moments—from onboarding and leaves of absence to workplace incidents and transitions. This role combines day‑to‑day operational ownership with thoughtful execution, ensuring employee needs are addressed accurately, processes run smoothly, and the organization is well‑prepared to support a positive and reliable employee experience at scale. Why This Role This is an opportunity for a People professional who enjoys being close to the work and close to the employee experience. You’ll have meaningful ownership over core People operations that directly affect employees every day, while partnering with senior leadership to keep processes running effectively and consistently. If you thrive in a role where you can bring structure, solve problems, and make complex processes feel clear and manageable for employees, this role offers both impact and visibility.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience
3+ years of experience in HR operations, compliance, employee relations support focused roles
Demonstrated experience administering leaves of absence, workers’ compensation, and compliance processes
Strong working knowledge of employment laws and regulatory requirements
High attention to detail with the ability to manage confidential information independently
Strong organizational, documentation, and follow-through skills

Responsibilities

Administer leaves of absence in accordance with applicable laws and company policy
Serve as the intake point for LOA and medical related matters, including receipt, tracking, and management of documentation
Manage case files, correspondence, and system updates related to leave administration
Perform quality assurance reviews of LOA files to ensure accuracy, timeliness, and compliance
Escalate complex, sensitive, or high risk cases in alignment with established guidance
Submit, track, and manage workers’ compensation claims and related documentation
Respond to employee medical incidents or workplace injuries, ensuring timely reporting and follow up
Maintain workers’ compensation logs, records, and audit ready files
Support claim monitoring and ensure documentation consistency
Prepare summaries and reporting related to claim activity as needed
Maintain labor law posters and required employee notices across applicable jurisdictions
Create, update, and maintain compliance logs, tracking tools, and audit support documentation
Execute ongoing compliance readiness activities
Prepare documentation and materials to support audits and compliance reviews
Proactively identify compliance risks and elevate findings appropriately
Serve as an intake and documentation support resource for employee related matters
Assist with routing and tracking employee relations inquiries in accordance with established processes
Maintain accurate records and documentation related to employee matters
Exercise discretion, sound judgment, and confidentiality in all employee related activities
Produce compliance, risk, and trend reporting as requested
Maintain organized records, logs, and files to support operational efficiency and audit readiness
Handle incoming and outgoing People & Experience mail and documentation
Provide regular updates and status reporting through the Sr. People & Experience Manager
Support special projects and initiatives as assigned