Office & Operations Manager, Residence Life

Seattle Pacific University • Lexington, MA

27d • $26 - $27 • Onsite

About The Position

Seattle Pacific University is seeking a Residence Life Office & Operations Manager to provide operational leadership and administrative management for the Office of Housing & Residence Life. This position supports Seattle Pacific University’s mission by contributing to a Christ centered learning and working community committed to academic excellence, service, and engagement with the world. In this role, the employee brings their skills, gifts, and professional expertise to work that matters—serving students, colleagues, and the broader University community in ways that reflect SPU’s values and purpose. This position serves as a key member of the Housing & Residence Life team, overseeing office operations, departmental systems, student employee supervision, communications, technology platforms, budget support, and administrative processes that support the residential experience. The Office & Operations Manager serves as an important resource for students, families, campus partners, and Residence Life staff while helping ensure the smooth operation of one of the university's most visible student-facing departments. The ideal candidate is highly organized, detail-oriented, technologically savvy, and committed to providing exceptional customer service. This role requires someone who enjoys managing systems and processes while also building positive relationships and supporting student success. This position may be filled in one of two ways: As a traditional Office & Operations Manager position based on campus; or As a live-in Office & Operations Manager who also participates in the Residence Life on-call rotation and emergency response program. Candidates interested in the live-in option will receive additional information regarding housing accommodations and on-call responsibilities.

Requirements

• Bachelor's degree
• Two or more years of professional office, operations, administrative support, student services, or related experience
• Strong organizational skills and exceptional attention to detail
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Excellent customer service, communication, and interpersonal skills
• Demonstrated ability to learn and utilize technology systems and software applications
• Ability to work independently while collaborating effectively with a variety of campus partners
• Strong problem-solving skills and sound judgment
• Commitment to creating a welcoming and supportive environment for students from a wide range of backgrounds, experiences, and perspectives
• Ability and willingness to participate in live-on responsibilities and emergency response functions
• A personal commitment to Christian faith; enthusiasm for supporting SPU's mission; alignment with the University's Statement of Faith; and willingness to uphold the lifestyle standards of our Christian community

Nice To Haves

• Master's degree in Higher Education Administration, Student Affairs, or a related field
• Two to three years of experience in Housing, Residence Life, Student Affairs, or a higher education office environment
• Experience supervising student employees
• Experience with StarRez or similar housing management software
• Experience supporting budgets, administrative operations, or department-wide systems and processes

Responsibilities

• Provide overall operational management and coordination for the Office of Housing & Residence Life
• Serve as a member of the Housing & Residence Life administrative leadership team
• Coordinate departmental processes and operational initiatives that support residential students and staff
• Support professional staff transitions, onboarding, and department operations
• Provide administrative support to the Director of Housing & Residence Life
• Coordinate calendars, meetings, travel arrangements, correspondence, agendas, and event logistics
• Assist with departmental meetings, reports, projects, and administrative workflows
• Serve as a primary point of contact for students, families, campus partners, and external constituents
• Manage the day-to-day operations of the Housing & Residence Life office
• Oversee office reception, phones, shared email accounts, records management, and supply inventory
• Hire, train, schedule, supervise, and support student office employees
• Maintain departmental calendars, staff directories, and operational resources
• Foster a welcoming, professional, and responsive office environment
• Serve as the primary coordinator for departmental technology systems and software applications
• Support department use of systems including StarRez, Confluence, Banner, EMS, SharePoint, Formstack, Workday, and Argos
• Coordinate system access, technology projects, equipment management, and process improvements
• Assist in maintaining accurate records and supporting departmental reporting needs
• Manage Housing & Residence Life website content and updates
• Maintain the residential section of the Student Handbook
• Coordinate department communications and announcements
• Manage Housing & Residence Life social media platforms and digital communications
• Assist with departmental budget tracking, purchasing, and financial processes
• Process university financial, payroll, personnel, and administrative documentation
• Support effective stewardship of departmental resources
• Participate in the Residence Life on-call rotation throughout the academic year (for live-in option)
• Respond to student incidents, emergencies, and after-hours situations involving residential students (for live-in option)
• Serve as a Building Emergency Coordinator for assigned residential areas (for live-in option)
• Support university emergency response efforts as needed (for live-in option)

Benefits

• SPU pays employee premiums for medical, dental, and vision insurance
• Provides HSA/HRA contributions
• Contributes 7% to a retirement account with immediate vesting (as eligible)
• Offers a tuition discount program for employees and qualified dependents
• University-provided residence (if employee chooses to include the on-call responsibilities associated with the role)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level