OFFICE OPERATIONS MANAGER II - SES - 64054495

State of Florida • Fort Myers, FL

4d • $42,000 - $45,000 • Onsite

About The Position

This is a full-time Select Exempt Service (SES) Office Operations Manager II position working with the Department of Health in Lee County. This mid-level Office Operations Manager II-SES position is responsible for all operational aspects of the Community Health call center. This position performs diverse duties, manages multiple deadlines, and exercises a high level of independent judgment and initiative. This position requires the ability to effectively collaborate with others to facilitate the successful completion of administrative functions and special projects. This position is expected to perform the duties and responsibilities in an organized and highly professional manner and must be able to maintain confidentiality when required. This position will focus on customer service, compliance with federal and state requirements and development of corrective action plans as needed. Responsible for the supervision of staff including appraisals, planning, and directing their work, approving leave, having the authority for hiring, and taking disciplinary action or effectively recommending such actions. This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees’ work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensure proper coverage, and complete timesheets. The incumbent complies with all standards that accompany this position and is responsible for the accuracy and security of client, employee and program information under the direct control of the position and for ensuring that all subordinate positions are similarly adherent.

Requirements

• Experience supervising staff (assigning work, performance evaluations, approving leave, or similar)
• Proficiency with computers, office software, and data entry
• Knowledge of administrative principles and practices.
• Knowledge of office procedures and practices.
• Knowledge of methods of data collection.
• Knowledge of the principles and techniques of effective communication.
• Knowledge of the principles & techniques of records management
• Skill in operating a personal computer.
• Ability to collect, evaluate and analyze data relating to administrative functions such as accounting, personnel, purchasing, or report writing.
• Ability to prepare correspondence and administrative reports.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to utilize problem-solving techniques.
• Ability to work independently.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand, interpret & apply applicable rules, regulations, policies & procedures.
• Ability to prioritize individual workload.
• Ability to frequently bend, kneel, reach, and sit or stand for long periods of time.
• Ability to lift and carry up to 30 pounds as needed.
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

Responsibilities

• Responsible for submission of monthly quality assurance reports to supervisor and Director of Planning & Performance Management.
• Conducts monthly internal Quality Assurance monitoring on Call Center staff.
• Assists in creation and implementation of corrective action plan addressing clerical issues identified during quality assurance results.
• Provides internal training and customer service training to the Community Health Division.
• Maintains the Community Health phone menus and scripts by collaborating with Community Health program managers.
• Creates and maintains operational procedures and guidelines.
• Responsible for call center budget preparation and monitoring.
• Develops performance plans and conducts performance evaluations.
• Maintains administrative documentation as necessary.
• Ensures staff follow FDOH and Lee CHD policies regarding prevention of blood borne pathogen transmission.
• Provides direct customer service as a call center and clinic supervisor as needed and handles escalated customer service issues for the call agents and the clinic clerical staff.
• Prescreens program applicants and interviews program participants.
• Documents demographics, income eligibility, and immunizations.
• Performs related duties as required by a supervisor.
• Supports all clinic programs as necessary.
• Participates in outreach activities.
• Performs other duties as assigned.
• Completes weekly leave/attendance records and daily employee activity records (EARs) within required time frame.

Benefits

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions.
• Flexible Spending Accounts.
• Tuition waivers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed