Office Operations Assistant

Ascension•Wauwatosa, WI

1d•Onsite

About The Position

This role is for an Office Operations Assistant at the Wauwatosa Ambulatory Center within the Employer Solutions department. The position is full-time, day shift, and involves greeting patients, managing check-in/check-out processes, verifying documentation, and entering demographic information. Responsibilities also include obtaining and verifying insurance authorizations, completing medical record release requests, scheduling and confirming appointments, entering and submitting charges for procedures, collecting co-payments, and reconciling daily reports and deposits. The role also provides general office and clerical support.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Nice To Haves

2+ years experience as a call center operator or receptionist
Epic experience highly preferred
Occasional coverage at other locations when needed

Responsibilities

Greet patients and visitors, check patients in and out, and obtain necessary documentation.
Verify and enter demographic information.
Obtain and verify insurance authorizations/precertification.
Complete medical record release requests.
Schedule and confirm patient appointments.
Enter, review, and submit charges for patient procedures and services daily.
Collect co-payments.
Reconcile all daily reports and deposits for accuracy.
Provide general office and clerical support to assigned area.