Office Operations Assistant

Flatiron Health•New York, NY

4h•Onsite

About The Position

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem. We’re looking for an Office Operations Assistant to help us accomplish our mission to improve and extend lives by learning from the experience of every person with cancer. Are you ready to be the next changemaker in cancer care?

Requirements

Bachelor’s degree in business administration or a related field, or equivalent relevant experience in facility management.
At least 3 years of experience in office management or facilities oversight in a fast-paced environment.
Resourceful troubleshooter with a "can-do" spirit of fulfillment.
Strong attention to detail as well as organizational and administrative skills - capable of managing just-in-time requests with varying levels of intensity.
Enjoy building and maintaining effective working relationships with people at all levels, including visitors and vendors.

Nice To Haves

Experience overseeing facilities remotely or internationally.
Interest in or possession of a Certified Facility Manager (CFM) credential.

Responsibilities

Maintain secure access for our NYC headquarters using Kastle and LenelS2 systems, managing the assignment, tracking, and deactivation of employee and temporary badges.
Conduct daily walkthroughs to ensure the office is clear of clutter, manage appliance repairs, maintain restrooms, and coordinate with building management and third-party experts like plumbers or electricians as needed.
Oversee quality services for daily snacks, weekly catered lunch via Fooda, and monthly Connection Days. Facilitate seasonal decorations and special events organized by the Employee Experience team.
Conduct biweekly office onboarding sessions for new hires to ensure a smooth transition into the workspace.
Manage the receipt, sorting, and delivery of mail and packages, including specialized sorting for departments like Finance, Legal, and HR.
Manage inventory and order supplies on a biweekly or monthly cadence to meet productivity needs.
Provide reception coverage (Tuesday–Thursday, 8 AM – 2 PM) and help develop a new SOP as we transition toward a self-service, unmanned receptionist model.
Attend to facilities requests through our office ticketing platform (Zendesk) and Slack channels, serving as the first point of contact for employee and subtenant needs.
Complete ad-hoc projects as assigned by the office manager.

Benefits

Work/life autonomy via flexible work hours and flexible paid time off
Comprehensive compensation package
401(k) contribution to help you reach your retirement planning goals
Financial health resources including 1:1 financial advice
Mental well-being tools and services
Parental benefits and policies including family-building care and generous leave
Path to parenthood programs supporting fertility, adoption and surrogacy
Travel support for safe healthcare services
Continuous learning
Inclusion and belonging in the workplace