Office Operations Assistant

Ascension•Kokomo, IN

2d•Onsite

About The Position

This role is for an Office Operations Assistant at AMG St. Vincent Medical Group in Kokomo, IN, within the Primary Care department. The position is full-time, working Monday through Friday from 8 am to 4:30 pm. The assistant will be responsible for greeting patients, managing check-in/check-out, scheduling appointments, handling financial and insurance matters, maintaining patient data, and providing general administrative support to ensure clinic efficiency.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
EMR knowledge
answering or referring inquiries
scheduling appointments
registering and checking in patients in a timely manner
preparing necessary documents for the visit
notifying providers of patients' late arrival
rescheduling or moving late arriving patients when necessary
Billing/coding
answering phones
insurance verification

Responsibilities

Warmly greet patients, manage check-in/check-out, and accurately schedule and confirm appointments to ensure a smooth daily flow.
Obtain and verify insurance authorizations, accurately collect co-payments, and reconcile daily financial reports and deposits.
Meticulously verify and enter patient demographic information, secure necessary documentation, and manage all patient record release requests.
Provide essential clerical and office support, including managing charges for services, to maintain the clinic's high standard of efficiency.