Office Operations Assistant

Ascension•Wauwatosa, WI

5d•Onsite

About The Position

This role is responsible for managing the full patient lifecycle within the Wauwatosa Ambulatory Center's Primary Care department. Key duties include greeting visitors, handling patient check-in and check-out processes, and managing appointment scheduling and confirmations. The position also involves securing necessary documentation, verifying patient demographics, and obtaining insurance authorizations or precertifications. Financial responsibilities include collecting co-pays, deductibles, and previous balances, as well as reconciling reports and deposits to ensure accuracy. Additionally, the role requires answering telephones, screening calls, taking messages, and providing essential clerical support.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
Answer telephones, screen calls, take messages, and provide essential clerical support.