Office Operations Assistant

Ascension•Racine, WI

1d•Onsite

About The Position

This role is within the Psychiatry department at Ascension, a leading nonprofit Catholic health system. The Office Operations Assistant will manage the full patient lifecycle, handling tasks from greeting visitors and managing check-in/out to scheduling appointments. The position involves securing necessary documentation, verifying patient demographics, and obtaining insurance authorizations. Financial responsibilities include collecting co-pays, deductibles, and previous balances, as well as reconciling reports and deposits. The role also provides essential clerical support, including answering telephones, screening calls, and taking messages.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
Answer telephones, screen calls, take messages, and provide essential clerical support.