Office Operations Assistant Primary Care

Ascension•Grafton, WI

2h•Onsite

About The Position

This role is responsible for managing the full patient lifecycle, including greeting visitors, handling check-in/out, and scheduling or confirming appointments. The position involves securing necessary documentation, verifying patient demographics, and obtaining insurance authorizations or precertifications. Additionally, the role requires collecting co-pays, deductibles, and previous balances, as well as reconciling reports and deposits to ensure financial accuracy. The Office Operations Assistant will also answer telephones, screen calls, take messages, and provide essential clerical support.

Requirements

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
Previous medical receptionist experience including insurance verification, medical terminology, multi-line phone systems, and HIPAA privacy rules and using Epic
Certified Medical Administrative Assistant (CMAA)

Nice To Haves

Flexibility with covering the AM opening shift on rare occasions. Wednesday's shift may include 9 AM - 5:30PM as needed

Responsibilities

Manage the full patient lifecycle by greeting visitors, handling check-in/out, and scheduling or confirming appointments.
Secure necessary documentation, verify patient demographics, and obtain insurance authorizations or precertifications.
Collect co-pays, deductibles, and previous balances and reconcile reports and deposits to ensure financial accuracy.
Answer telephones, screen calls, take messages, and provide essential clerical support.