Office Manager (FGP) - Manhattan, Comprehensive Epilepsy
About The Position
The Office Manager oversees daily operations for a Faculty Group Practice site, including staffing, patient interactions, clinical and business workflows, and adherence to NYU Langone Health and FGP policies and procedures. The role collaborates with physicians, FGP regional leadership, and other NYU Langone representatives to implement operational and business initiatives, improve practice performance, and support patient access and experience. The manager oversees operational and financial functions such as staffing and training, business planning, performance metrics, dashboards, revenue-cycle front-end processes, budgeting, equipment, and facility coordination. The role also supports clinical operations, patient safety and quality initiatives, accreditation and licensing requirements, and timely management of clinical in-baskets and open encounters. As a Faculty Group Practice brand ambassador, the Office Manager promotes a consistent, positive patient experience, helps resolve patient concerns, and works with colleagues to improve access and service. The position mentors staff, conducts meetings and performance evaluations, identifies training needs, and promotes employee engagement and professional development.
Requirements
- Bachelor's degree and a minimum of 3–5 years of relevant work experience, or an equivalent combination of training and relevant work experience.
- Ability to work in a fast-paced, multi-physician practice environment.
- Good communication, interpersonal, and computer skills.
- Ability to develop and maintain effective working relationships with physicians, staff, and patients.
- Progressive leadership experience or demonstrated potential for leadership competency, including the ability to develop, guide, motivate, nurture, and coach others.
- Ability to communicate effectively with all levels of the organization.
Nice To Haves
- Master's degree preferred.
Responsibilities
- Enforce adherence to FGP, NYU Langone Health, and applicable policies, procedures, and standards, including HIPAA, compliance, and Human Resources requirements.
- Hire, onboard, train, manage, and evaluate staff; identify training needs and support employee development.
- Oversee daily practice operations, including reception and phone coverage, staffing and provider schedules, and workflows.
- Monitor patient feedback, address issues, reinforce service best practices, and support service recovery and timely resolution of patient inquiries.
- Monitor supply inventory and manage equipment acquisition, maintenance, replacement planning, and end-of-useful-life planning.
- Coordinate staff meetings, huddles, performance reviews, and competency assessments.
- Collaborate with physicians and FGP leadership to improve workflows, patient access, and practice performance.
- Implement FGP business plans and initiatives, including physician onboarding and changes to practice locations or space as needed.
- Develop and monitor staffing standards, training, performance and productivity metrics, operational dashboards, and management reports; address trends and performance gaps.
- Support operational initiatives, including MIPS, CheckMate, Patient Secure, and digital scheduling.
- Monitor front-end revenue-cycle outcomes, including copay collection, insurance verification, authorization and referral management, and front-end denials.
- Participate in budget planning, financial management, and business development activities.
- Coordinate facility concerns and emergency action planning with the Tenant Coordinator.
- Serve as a liaison with other NYU Langone Health department representatives and communicate operational updates to staff and physicians.
- Oversee clinical operations, patient flow, clinical quality initiatives, clinical in-baskets, and timely closure of open encounters.
- Support patient safety reporting, clinical compliance, documentation of practice licensures, and accreditation and certification requirements.
- Partner with clinical leadership and, where applicable, the Nurse Manager to support staff competency validation and annual AAAASF accreditation.
- Promote NYU Langone Health's mission, vision, values, and FGP CARES service principles in patient and colleague interactions.
- Partner with the Patient Access Center and Central Billing Office to support collaboration and a positive patient experience.
- Promote staff engagement through meetings, committees, corporate meeting participation, recognition initiatives, and feedback.
- Perform other duties and projects as necessary.
Benefits
- Comprehensive benefits and wellness package.
- Financial security benefits.
- Generous time-off program.
- Employee resource groups for peer support.
- Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
