Office Manager - Sumner County

Wilson Bank & Trust•Gallatin, TN

8d•Onsite

About The Position

The Office Manager is responsible for achieving budgeted loan, deposit, and income goals and managing financials for a bank office. This position develops new customer relationships and deepens existing relationships through outside calling and other business development efforts. The Office Manager originates loans and manages a loan portfolio. This position reports to the Retail & Operations Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

Requirements

High School diploma or GED
3 years of retail banking experience, previous lending experience preferred
1 year of supervisory or leadership experience
Possess knowledge, skills, and abilities necessary to perform all job duties and responsibilities
Proficient with Microsoft Office Suite and other standard software applications
Effective verbal and written communication skills
Excellent interpersonal, critical thinking and problem-solving skills
High standards for integrity, honesty, professionalism, and work ethic
Commitment to service excellence
Demonstrate flexible and efficient time management and ability to prioritize workload
Ability and willingness to work with purpose and a strong sense of urgency
Self-starter, positive and enthusiastic, with a desire to exceed expectations and ability to lead a team
Maintain a professional demeanor at all times, using appropriate levels of confidentiality and discretion
Ability to effectively work in collaboration with others to achieve business objectives
Ability to work Saturdays on a rotating basis
Participation in community events and in school banking program are required, as are public speaking, and working extended hours, as needed
Willing to grow and be challenged

Nice To Haves

previous lending experience preferred

Responsibilities

Responsible for achieving budgeted loan, deposit, and income goals and managing financials for a bank office
Provide an extraordinary customer experience and hold team accountable for same
Utilize sales and service strategies to develop new customer relationships and deepen existing relationships, including outside sales calling and active participation in follow-up strategies
Originate loans and manage a loan portfolio
Perform duties of both Customer Service Representative and Personal Banker based on staffing and customer demand within the office
Responsible for resolution of deposit and loan exceptions for the bank office
Supervise, train, and mentor staff. Identify professional development opportunities and provide performance feedback on an ongoing basis.
Assist team members with complex or escalated customer issues or concerns
Confirm office is compliant with regulations, policies and procedures to include annual and quarterly audits and security of premises
Adhere to compliance with all federal bank regulations and laws, including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program
Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional associations, and attending bank-sponsored or required training
Participate in outside community activities, as required
Perform other duties, as assigned