Office Manager for a Pest Control Venture

Smartland • Eastlake, OH

124d • $48,000 - $56,000 • Onsite

About The Position

Smartland, a Northeast Ohio real estate and property-management firm, is launching a new pest control company and is hiring an Office Manager to run its operations. This is a foundational role in a new business backed by an established parent company. The ideal candidate will have experience managing the office of a small service business and a passion for organization and efficiency.

Requirements

• Experience managing the office of a small service business (pest control, HVAC, plumbing, landscaping, cleaning, electrical, or similar).
• Proficiency in QuickBooks, including invoicing, payments, and accounts receivable.
• Experience with scheduling or dispatch software (e.g., GorillaDesk, FieldRoutes, Jobber, Housecall Pro, ServiceTitan) or ability to learn new software quickly.
• Ability to remain calm and organized under pressure, managing multiple tasks simultaneously.
• Excellent phone etiquette, with the ability to be both warm and firm when necessary.
• High level of trustworthiness and reliability, with access to sensitive financial information.
• A strong affinity for organization, checklists, spreadsheets, and calendar management.

Responsibilities

• Booking jobs and building the daily schedule for technicians.
• Answering phones, converting callers into appointments, and managing customer inquiries.
• Handling invoicing, processing payments, and following up on outstanding balances using QuickBooks.
• Managing scheduling/CRM software and maintaining accurate customer records.
• Ordering necessary chemicals and supplies for the technicians.
• Managing critical administrative tasks such as licenses, insurance, and renewals.
• Assisting with light HR functions, including onboarding new hires, tracking time off, and developing simple policies and procedures.
• Providing weekly operational updates to the owner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed