Office Manager

Coastal Health•Orange Park, FL

1d•Onsite

About The Position

Coastal Health is seeking an experienced and motivated Office Manager to oversee the daily operations of our Primary Care practice. The Office Manager is responsible for ensuring efficient clinic operations, supporting providers and staff, maintaining exceptional patient service standards, and driving overall practice performance. This leadership role requires strong organizational, communication, and problem-solving skills, along with the ability to effectively manage staff and foster a positive team environment.

Requirements

High school diploma or equivalent required
Minimum of 2 years of healthcare management or medical office leadership experience preferred
Previous experience in a Primary Care setting strongly preferred
Knowledge of medical office operations, scheduling, insurance verification, referrals, and patient registration processes
Strong leadership and team-building skills
Excellent communication and interpersonal abilities
Proficiency with electronic medical records (EMR) systems and Microsoft Office applications
Ability to multitask and manage priorities in a fast-paced environment
Minimum three years of healthcare experience required, including one year of management or specific leadership experience in health care.
Knowledge of medical practices, terminology, and reimbursement policies.
Skill in planning, organizing, delegating, and supervising.
Skill in evaluating the effectiveness of existing methods and procedures.
Skill in problem solving.
Skill in verbal and written communication.
Ability to read, interpret, and apply policies and procedures.
Ability to set priorities among multiple requests.
Ability to interact with patients, medical and administrative staff, and the public effectively.

Nice To Haves

Associate's or Bachelor's degree preferred

Responsibilities

Manage the day-to-day operations of the medical office
Supervise and support clinical and administrative staff
Coordinate staffing schedules and ensure appropriate coverage
Monitor workflow efficiency and implement process improvements
Maintain compliance with company policies, HIPAA regulations, and healthcare standards
Assist with employee onboarding, training, coaching, and performance management
Address patient concerns and ensure a positive patient experience
Monitor office productivity, patient flow, and operational metrics
Collaborate with providers and leadership to achieve organizational goals
Oversee inventory management and ordering of office and medical supplies
Participate in staff meetings and communicate organizational updates effectively
Support recruitment and retention efforts within the practice