Office Manager - MVTA

Keolis Canada•Burnsville, MN

About The Position

The Office Manager supports transit contract administration, reporting, office operations, finance coordination, and safety management at MVTA. The role maintains contract-related documents and performance data, prepares client reports and monthly billing, coordinates NTD reporting, manages office inventory, and supports employee and organizational culture activities. The Office Manager also coordinates performance reporting with local management and helps ensure the Road Traffic Safety Management System (RTSMS) conforms to requirements, delivers intended outputs, and is maintained when changes are made.

Requirements

At least 3 years of experience as an Office Administrator in transit or logistics.
Experience analyzing data and reporting.
High school diploma or G.E.D.
Experience in a fast-paced work environment.
Intermediate knowledge and experience with Microsoft Office Suite.
Valid Minnesota driver's license.
Excellent time-management and organizational skills.
Detail-oriented.
Professional demeanor and good customer-service etiquette.
Excellent verbal and written communication skills.
Ability to multitask.
Strong analytical and reporting skills.

Nice To Haves

Bachelor of Science or Bachelor of Arts in business administration.
Knowledge of NTD reporting requirements.

Responsibilities

Maintain and furnish documents related to the contract, including on-time performance, contract and penalty compliance, customer complaints and resolutions, and staffing reports.
Update data weekly and monthly for display in the VIZ room, including measurable KPIs.
Manage client requests for weekly and monthly reports and audits.
Use tools such as MS Excel and office equipment to stay organized.
Manage office inventory and work with vendors to ensure regular supplies of office materials.
Produce monthly billing and reporting required by the client contract.
Maintain integrity in dealings with internal and external customers.
Prepare NTD reporting, including mileage, service hours, passenger counts, and safety-related incidents.
Assist with events and projects related to organizational culture development.
Coordinate employee appreciation activities.
Maintain employee confidence by keeping information confidential.
Liaise with the corporate office regarding payroll and related records.
Protect confidential company proprietary information, including financial, labor, and billing data.
Coordinate performance reporting with the local management team, including implementation and tracking of key metrics for monthly client reports.
Ensure the RTSMS conforms to requirements and that its processes deliver intended outputs.
Report to management on RTSMS performance, opportunities for improvement, and the need for change or innovation.
Ensure customer focus is promoted throughout the organization.
Ensure the integrity of the RTSMS is maintained when changes are planned and implemented.
Perform other duties as assigned.