Scheduler - MVTA

Keolis Canada•Burnsville, MN

About The Position

The Scheduler is responsible for producing achievable and efficient schedules and ensuring scheduling services comply with client and Keolis policies and procedures. The role uses technology to manage phone and email correspondence related to call-outs, late arrivals, traffic conditions, and other events affecting schedules. The Scheduler creates and maintains a scheduling database, prepares daily reports on scheduling changes and challenges for Operations Management, forecasts events that may affect coverage, and works with team leaders and supervisors to determine staffing needs. The position resolves scheduling conflicts, provides notice of schedule changes or cancellations to Operations Management and affected Bus Operators, and analyzes daily schedules to improve on-time performance and productivity. The Scheduler also supports the Road Traffic Safety Management System (RTSMS), including monitoring its conformity, outputs, performance, customer focus, and integrity when changes are planned or implemented. Other duties may be assigned. The role requires flexibility to work varying hours, which may include nights, weekends, and holidays. Office staff may work indoors in an air-conditioned or well-ventilated office or cubicle environment with a telephone and computer, and may spend time typing or looking at a computer screen. General physical demands across roles may include extended periods of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces. Work environments may involve extreme heat or cold, loud noises, fumes, and airborne particles. Reasonable accommodations may be requested to enable individuals with disabilities to perform essential functions. Safety-sensitive employment is contingent on passing a pre-employment drug screen and physical examination. Employment is also contingent on a background check consistent with applicable law. Applicants must be authorized to work in the United States; visa sponsorship is not provided. Keolis describes its commitments to safety and minimizing environmental impact, and states that it offers competitive compensation and benefits and opportunities for development and growth.

Requirements

Must be at least 21 years of age.
High school diploma required.
Must read, write, and speak English fluently.
Strong oral and written communication skills.
Two years of experience using Microsoft Office Suite, including extensive use of Excel, Teams, Word, and Outlook.
Ability to work in a high-volume, fast-paced environment with minimal supervision.
Strong organization and multitasking abilities.
Ability to review complex problems and recommend viable solutions.
Flexibility to work varying hours that may include nights, weekends, and holidays.
High attention to detail.
Strong organizational skills.
Good practical skills.
Analysis and problem-solving skills.
Basic math skills.
Applicants must be authorized to work in the United States; Keolis does not sponsor visas for this position.
Safety-sensitive employment is contingent upon passing a pre-employment drug screen and physical examination; employment is also contingent upon a background check consistent with applicable law.

Nice To Haves

Knowledge of transit scheduling software.
Transit experience.

Responsibilities

Ensure produced schedules are achievable and efficient.
Use technological tools to manage phone and email correspondence about call-outs, late arrivals, traffic conditions, and other circumstances affecting scheduling.
Produce daily reports on scheduling changes and challenges for the Operations Management team.
Forecast and monitor events that may pose scheduling challenges to ensure adequate staffing coverage.
Ensure scheduling services comply with client and Keolis policies and procedures.
Ensure schedules align with company goals and objectives.
Collaborate with team leaders and supervisors to determine staffing needs.
Resolve scheduling conflicts in a timely and efficient manner.
Provide adequate notice of schedule changes or cancellations to Operations Management and affected Bus Operators.
Create and maintain the scheduling database.
Analyze daily schedules to improve on-time performance and productivity.
Ensure the Road Traffic Safety Management System (RTSMS) conforms to requirements and delivers its intended outputs.
Report RTSMS performance, improvement opportunities, and needs for change or innovation to management.
Promote customer focus throughout the organization.
Maintain RTSMS integrity when changes are planned and implemented.
Perform other duties as assigned.