Scheduler - MVTA

Keolis America•Burnsville, MN

About The Position

The Scheduler is responsible for producing achievable and efficient schedules that align with company goals and objectives and comply with the client’s and Keolis’ policies and procedures. The role manages scheduling communications and changes, coordinates staffing needs with team leaders and supervisors, maintains the scheduling database, and analyzes daily schedules to improve on-time performance and productivity. The Scheduler also forecasts events that may affect coverage and resolves scheduling conflicts in a timely manner. The position supports the Road Traffic Safety Management System (RTSMS) by ensuring it conforms to requirements, delivers intended outputs, and maintains its integrity through planned changes. The Scheduler reports on RTSMS performance and opportunities for improvement and promotes customer focus throughout the organization. The role requires flexibility to work varying hours, potentially including nights, weekends, and holidays, and the ability to work in a high-volume, fast-paced environment with minimal supervision. Office staff may work indoors in offices or cubicle spaces using a telephone and computer. The role may involve the general physical demands and environmental exposures described in the posting. Employment is contingent on applicable background screening; safety-sensitive employment is also contingent on passing a pre-employment drug screen and physical examination. Applicants must be authorized to work in the United States; visa sponsorship is not available.

Requirements

Must be at least 21 years of age.
High school diploma required.
Must read, write, and speak English fluently.
Strong oral and written communication skills.
Two years of experience using Microsoft Office Suite, including extensive use of Excel, Teams, Word, and Outlook.
Ability to work in a high-volume, fast-paced environment with minimal supervision.
Strong organization and multitasking abilities.
Ability to review complex problems and recommend viable solutions.
Must be flexible and able to work varying hours, potentially including nights, weekends, and holidays.
High attention to detail.
Strong organizational skills.
Practical skills, analysis and problem-solving skills, and basic math skills.
Applicants must be authorized to work in the United States; Keolis does not sponsor visas for this position.
Employment is contingent on completing a background check consistent with applicable laws.
For safety-sensitive positions, employment is contingent on passing a pre-employment drug screen and physical examination.

Nice To Haves

Knowledge of transit scheduling software.
Transit experience.

Responsibilities

Ensure schedules are achievable and efficient.
Use technological tools to manage phone and email correspondence related to call-outs, late arrivals, traffic conditions, and other circumstances affecting scheduling.
Produce daily reports for the Operations Management team on scheduling changes and challenges.
Forecast and monitor events that may create scheduling challenges and ensure adequate staffing coverage.
Ensure scheduling services follow client and Keolis policies and procedures.
Ensure schedules align with company goals and objectives.
Collaborate with team leaders and supervisors to determine staffing needs.
Resolve scheduling conflicts in a timely and efficient manner.
Give the Operations Management team and affected Bus Operators adequate notice of schedule changes or cancellations.
Create and maintain the scheduling database.
Analyze daily schedules to identify improvements to on-time performance and productivity.
Ensure the RTSMS conforms to requirements and that its processes deliver intended outputs.
Report RTSMS performance, opportunities for improvement, and needs for change or innovation to management.
Promote customer focus throughout the organization.
Maintain RTSMS integrity when changes are planned and implemented.
Perform other duties as assigned.