Office Manager

Ace Handyman Services Traverse City•Traverse City, MI

13h•Onsite

About The Position

Responsive recruiter Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Opportunity for advancement Paid time off Training & development EDIT BEFORE POSTING Administrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding long-term career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations. In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise. If this sounds like the kind of career move you’ve been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today! Here is just some of what we have to offer: Competitive pay ranging from $18-21 per hour Health insurance stipend Paid Time Off 401K with Company match Performance bonuses Cell phone reimbursement Company credit card Flexible scheduling Advancement and growth opportunities Regular pay reviews Plus more! The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry. Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting " Show Me All Jobs " above. Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

Requirements

Highly organized and detail-oriented
Strong administrative background
Multi-tasking skills
Excellent verbal and written communication and interpersonal skills
Ability to interact effectively with both customers and our craftsmen
Strong solution-focused attitude
Quick on your feet
High school diploma or GED
At least 5 years of administrative assistant/scheduling experience
Comfortable with sales
Adaptive to technology
Strong customer service skills
Excellent office management skills
Solid typing skills; ten-key skills, a plus
Great multitasking and prioritization skills
Exceptional communication skills

Nice To Haves

Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus
QuickBooks Online or other accounting knowledge, a plus
Customer-facing experience, a plus
ServiceTitan experience is a major plus

Responsibilities

Organizing work and project schedules for our craftsmen, Field Supervisor, and Owners.
Provide customers with information and expert advice on our services, pricing, and availability.
Provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.
Respond to job leads within 24 hours
Coordinating the schedule and material ordering for multiple craftsmen and projects
Reviewing and invoicing customers accurately and timely
Utilizing and optimizing our dispatching & schedule management software
Returning customers calls as needed and following up with past customers
Performing paperwork and filing duties
Assist in solving operational logistics to ensure a smooth customer journey