Office Manager

Compass•Austin, TX

4h•Onsite

About The Position

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. The Office Manager, also known as Office Lead, is responsible for ensuring the smooth daily operations of the office, from managing morning essentials to maintaining an inspiring and productive workspace. This role is critical as the first impression for the entire organization, interacting with top executives, real estate agents, engineers, new-hires, and interns in a rapidly changing startup environment. The position requires positivity, approachability, and strong execution abilities.

Requirements

BA/BS degree or equivalent practical experience
2-3 years of service experience with an emphasis on facilities, hospitality, corporate services, property management, or equivalent office management experience
Articulate and polished communication style
Friendly, warm personality
Experience in providing administrative support in a professional work environment
Strong organizational skills, detail oriented
Demonstrated ability to quickly learn and master new software applications
Demonstrated ability to handle multiple requests and work in a fast paced environment
Ability to multitask, establish priorities, meet deadlines and make sound decisions
Proactive and resourceful

Nice To Haves

Experience with Google Suite is a plus
Experience at a startup or real estate brokerage preferred

Responsibilities

Inclusive of all Office Coordinator tasks
Provide Level 1 marketing and IT support to customers (agents) as needed.
Maintain inventory in accordance with office snacks and supplies inventory processes.
Ensure cleanliness and overall organization of all areas of the office, including reception, conference rooms, kitchen, and general common areas.
Ensure facilities standards, security, and aesthetics are maintained by conducting daily quality-assurance walkthroughs, holding third party vendors accountable to their scope of services, and coordinating office repairs/services.
Manage and execute the office’s standard operating procedures and tracking processes (including budgeting, SpaceIQ, Procurement, On-boarding, etc.).
Follow appropriate regional procedures to process and track all customer (agent) commission checks, referrals, and CDAs.
Manage internal communications including office updates and newsletter.
Log, update, and close Zendesk tickets as per standard operating procedures (where applicable).
Partner with various members of the Workplace Operations team and other parts of Compass on special projects and initiatives.
Champion Compass culture by planning and executing in-office and off-site meetings and events.
Additional responsibilities may be necessary depending on needs of the region
Additional responsibilities may be necessary if this person is also responsible for COE tasks in their market

Benefits

Participation in our incentive programs (which may include eligible cash, equity, or commissions)
Paid vacation
Holidays
Sick time
Parental leave
Recharge leave
Medical benefits
Tele-health benefits
Dental benefits
Vision benefits
401(k) plan
Flexible spending accounts (FSAs)
Commuter program
Life insurance
Disability insurance
Maven (a support system for new parents)
Carrot (fertility benefits)
UrbanSitter (caregiver referral network)
Employee Assistance Program
Pet insurance