Office Manager-Bensalem
About The Position
The Office Manager oversees the clinic’s day-to-day operations and contributes to its success by planning, organizing, scheduling, and distributing workloads among team members to keep operations running smoothly and maintain high levels of customer satisfaction. The role coordinates department-level purchasing and policies and procedures to ensure compliance with company standards, manages clinic operations in support of the Clinical Director, and provides support for daily clinic operations. The Office Manager may participate in performance management discussions at the request of the Clinical Director and/or Lead BCBA. The position coordinates staff coverage, clinic orientation and support for new team members, client and family interactions, scheduling and resource allocation, team meetings, workflow changes, attendance records, and onboarding and offboarding logistics. The role also includes front desk duties and serving as an initial escalation point for client and family inquiries, as recommended by the Clinical Director. The position is based in a clinic environment and involves working near young children, potential exposure to bodily fluids, odors, fluctuating temperatures, and occasional loud noises. It is primarily sedentary but includes prolonged standing, frequent movement around the clinic, frequent rising from a seated position, and occasional lifting and transporting of items up to 25 pounds. Performance evaluations are conducted by the Regional Director of Operations and the Clinic Director. Employment offers are contingent on successful completion of a comprehensive background check, and new hires must complete E-Verify. The employer does not provide immigration sponsorship.
Requirements
- Bachelor’s degree in healthcare, business administration, or another business-related field.
- Three years of progressive leadership responsibilities with experience in a healthcare facility or clinic.
- Knowledge of basic customer service principles and practices.
- Thorough knowledge of computer systems, including prior experience using a client or medical database.
- Excellent verbal and written communication skills.
- Knowledge of medical terminology.
- Familiarity with ABA terminology or ability to learn it.
- Ability to deliver a high level of customer service.
- Ability to work as a team player and communicate with individuals at all levels of the organization.
- Strong organizational skills.
- Demonstrable time-management skills.
- Ability to occasionally lift and transport items weighing up to 25 pounds.
- Comfort working near young children, including potential exposure to bodily fluids, odors, fluctuating temperatures, and occasional loud noises.
Nice To Haves
- Previous supervisory experience, preferably in registration or clinic operations.
Responsibilities
- Oversee daily clinic operations and coordinate staff schedules to ensure full coverage.
- Oversee in-clinic orientation and track progress.
- Provide support for new team members.
- Handle front desk activities, including greeting visitors, coordinating client and family interactions, and managing phone communications.
- Serve as the initial escalation point for client and family inquiries, assisting with complex cases as recommended by the Clinical Director.
- Collaborate with the centralized scheduling department to optimize client and staff schedules.
- Monitor and adjust daily schedules and resource allocations as needed.
- Organize, schedule, and facilitate monthly team meetings.
- Coordinate with the Clinic Director on workflow changes, schedule adjustments, and operational changes.
- Manage attendance and ensure time records are accurate.
- Participate in onboarding and offboarding, including managing logistics and collecting devices from departing staff.
- Coordinate department-level purchasing and policies and procedures to ensure compliance with company standards.
- Manage clinic operations in support of the Clinical Director and provide support for daily clinic operations.
- Participate in requested performance management discussions with support from the Clinical Director and/or Lead BCBA.
- Perform additional duties as assigned.
Benefits
- Annual bonus plan.
- Medical benefits.
- Dental benefits.
- Vision benefits.
- 401(k) with employer match.
- Short-term and long-term disability benefits.
- Paid time off.
- Paid holidays.
- Paid family leave.
- Paid employee referral program.
- Opportunities for career advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
