Office Manager (AGHA)

Sante Health•Fresno, CA

2d•Onsite

About The Position

A challenging and rewarding opportunity awaits a new Office Manager at Sante Health System for one of their medical offices, Advanced Gastroenterology & Hepatology Associates (AGHA) located in Fresno, Ca. This position is responsible for planning and coordinating the work of clerical and clinical efforts at the site, resulting in a smooth comprehensive management of the day to day operations. Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health, symbolizing their commitment to good health, progressive care, and leadership in the community. Sante is one of the largest healthcare claims and billing management companies in Central California, coordinating with physicians, health plans, hospitals, and ancillary providers to benefit patients in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management. Sante is celebrating over 30 years of dedicated service and fosters a work culture comprised of talented, driven, dedicated, innovative, and service-driven professionals.

Requirements

Bachelor's or associate degree in business or healthcare related field
Five years of medical office administration, including at least one year in the associate specialty setting
Experience in a specialist/surgical practice with referral coordination
Knowledge of Group Practice policies, procedures and systems
Knowledge of human resources management techniques as it relates to the office manager responsibilities
Knowledge of clinical office procedures
Knowledge of computer systems and applications
Knowledge of medical practices, medical terminology and coding (CPT-4, ICD-9)
Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports
Skill in planning, organizing, and supervising
Skill in evaluating the effectiveness of existing methods and procedures
Skill in operating a variety of office equipment
Ability to deal with patients, medical and Group Practice management staff and the public effectively
Ability to read, interpret and apply policies and procedures
Ability to focus toward excellent customer service and to teach others to do the same

Nice To Haves

Additional courses in medical terminology and practice management
Medical records certificate

Responsibilities

Delegate responsibilities over clerical and clinical work activities and functions to site staff.
Assist site staff to develop and implement short- and long-term work plans and objectives for clerical and clinical functions.
Assist site staff in understanding/implementing organizational policies and procedures.
Develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.
Help site staff establish deadlines for work assignment and completion. Monitor work status and progress.
Identify, analyze and resolve work problems with the support of Practice Management personnel.
Ensure that the staff receives appropriate training and employment development.
Evaluate staff performance and recommend merit increases in accordance with established budget and merit increase program, promotions as appropriate and improvement actions.
Develop and maintain an efficient patient management system in order to effectively follow-up for repeat diagnostic procedures and clinical evaluations for all patients.
Facilitate ancillary care for patients who require such care.
Establish and maintain referral systems to panel physicians serving other specialties.
Establish guidelines for appropriate referrals and effective surgical scheduling system based upon procedures performed and the framework created by the providers.
Coordinate transcription services with transcriptionist.
Assist billing and utilization review in the process of identifying ways to enhance revenue while ensuring compliance.
Develop and maintain system to ensure all procedures are pre-authorized and authorizations for treatment are maintained.
Handle various personnel matters including forms, documentation and procedures as required.
Monitor and track provider's licenses, credentialing, medical memberships and certifications. Complete forms/processes when necessary.
Attend required meetings and participates in committees as requested.
Participate in professional development activities.
Maintains strictest confidentiality of patient records as well as proprietary business issues.
Prepare and submit payroll information to the payroll department for providers and staff.
Manage necessary facility and equipment repairs.
Provides cross-functional support across front-office and clinical operations, stepping into administrative and back-office roles as needed to ensure continuity of patient care and clinic workflow.
Follow any other job-related instructions and to perform any other job-related duties as requested.