Office Manager- Gonzales

Tanger Inc.•Gonzales, LA

About The Position

The Office Manager supports all center functions and procedures and handles multidimensional office responsibilities to help ensure efficient property management and best-in-class experiences for retailers, shoppers, vendors, and employees. The role works independently and collaboratively in a flexible, Teams-driven workplace. Responsibilities include managing administrative operations and office procedures; supporting center management and financial processes; overseeing staff, vendor relationships, and administrative leasing, operations, and marketing tasks; and coordinating events and community outreach. The Office Manager also supports crisis management, incident reporting, and life-safety reporting, and serves as Manager on Duty when required. The role may provide backup for absent management team members and assist with special projects.

Requirements

High school diploma or equivalent years of work-related experience.
2–5 years of experience, or equivalent, in administrative and/or executive support roles with increasing responsibilities.
1–2 years of management or supervisory experience.
Strong organizational and time-management skills, including the ability to prioritize tasks and meet deadlines.
Leadership ability, including supervising and evaluating personnel, setting priorities, and providing training.
Knowledge of accounting principles and experience with financial administration.
Strong attention to detail.
Excellent interpersonal skills and ability to build relationships with coworkers, retailers, and shoppers.
Ability to multitask, work independently in a high-volume, results-oriented environment, and adapt to changing responsibilities and priorities.
Outstanding verbal and written communication skills and fluency in English.
Strong problem-solving and decision-making abilities.
Flexibility and adaptability, including the ability to work a flexible schedule to accommodate business needs, including weekends, nights, and holidays.
Ability to maintain confidentiality and handle sensitive information with discretion.
Adherence to Tanger’s values of Integrity, Inclusion, and Innovation.

Nice To Haves

Fluency in Spanish.
Undergraduate degree from an accredited university in a related discipline, such as business, finance, hospitality, or human resources.
Experience in commercial real estate or a retail environment.

Responsibilities

Develop and implement office policies, procedures, and systems; identify opportunities to improve office management.
Manage day-to-day administrative functions and maintain an organized office environment with reports and documentation ready for the management team.
Provide administrative support, including calendar management, due-date assignments, meeting coordination, and travel arrangements.
Oversee office equipment and coordinate with IT support on technical issues.
Maintain onsite document and records filing systems in accordance with company data-protection requirements.
Handle incoming calls, emails, and mail promptly and professionally.
Oversee cash and credit-card handling where applicable, following company policy.
Coordinate with Credit and Collections to follow up on tenants with past-due balances, obtain payment commitments, and notify the A/R Manager of financial problems or delinquent accounts.
Coordinate and prioritize correspondence, scheduling, data entry, and other tasks.
Manage Tanger Ambassador staff where applicable, including performance, conduct, attendance, improvement plans, and recognition.
Recruit, onboard, and train staff, including for sampling campaigns, marketing activations, and events.
Collaborate with corporate accounts payable and oversee property-level accounts payable and receivable in Nexus; maintain General Ledger accuracy.
Manage consumable inventory orders within property expense budgets and procure cost-effectively.
Support budgeting, reforecasting, capital expense management, and expense tracking.
Oversee administrative leasing, operations, and marketing tasks across multiple databases.
Conduct property walks and inspections, report findings to Property Management, and take action as needed.
Serve as a primary contact for vendors, contractors, retailers, and shoppers.
Support leasing by managing the suite photo database and showing vacant spaces as needed.
Research and vet vendors for SOX-compliant bidding processes.
Manage vendor check-in and check-out and facilitate onsite vendor relations, sharing information between vendors and the Operations Director.
Support the Marketing Director with activations, vendor-partnership signage, monthly promotions, and proof-of-performance photos for advertising agreements and sampling campaigns.
Collaborate on meetings, marketing events, and community outreach, including occasional nights, holidays, and weekends.
Coordinate across departments to support communication, resolve issues, and advance cross-functional initiatives.
Assist with management and auditing of external marketing communication platforms, including social media and websites.
Build relationships with retail partners and collaborate with management to communicate through appropriate channels.
Keep Emergency Notification Systems and Crisis Management files current, establish effective procedures, and take appropriate crisis-management steps independently when necessary.
Process property incident reports for internal communication and reporting.
Manage life-safety reporting for direct reports as needed during crisis situations.
Serve as Manager on Duty when required, including being onsite as needed, leading crisis-management procedures, handling urgent needs, and making decisions to address the needs of employees, retailers, vendors, and shoppers.
Assist with special projects and other assigned duties based on skillset and interest; provide backup for absent management team members.