Office Manager & Workplace Team Lead

Impact.com•New York, NY

9d•$90,000 - $100,000•Onsite

About The Position

We are looking for a dynamic and experienced Office Manager & Workplace Team Lead to oversee the daily operations and events in our New York City office. a ~200-person office that serves as a cultural hub of our company. This is a high-impact leadership role that combines hands-on office management with strategic workplace programming, team leadership, events planning and execution and multi-budget oversight. You will be responsible for creating an exceptional, inclusive, and efficient work environment that reflects our values and supports our people.

Requirements

3+ years of experience managing an office, workplace operations, or facilities—ideally in a fast-paced, high-growth environment with 100+ employees.
Team-oriented with a proactive, “roll-up-your-sleeves” mentality.
Proven experience managing multiple budgets (six-figure+), including vendor negotiations, forecasting, and financial reporting.
Strong project management skills with the ability to manage competing priorities, complex logistics, and cross-functional stakeholders.
Deep knowledge of office/facilities operations, including health & safety compliance, space planning, and vendor management.
Proficiency with office and productivity tools (Google Workspace or Microsoft Office, project management platforms, ticketing systems).

Responsibilities

Own end-to-end operations of the NYC office, ensuring a seamless, well-maintained, and welcoming environment for approximately 200 employees and visitors.
Manage relationships with building management, landlords, and external vendors (cleaning, security, catering, maintenance, supplies) including contract negotiation and performance oversight.
Manage mail and package services, office supply inventory, equipment maintenance, and conference room logistics.
Organize and execute corporate events, offsites, team gatherings, and coordinate internal scheduling.
Coordinate IT infrastructure projects with the technology team, including AV systems, conference room setups, and workspace technology.
Oversee catering and the daily lunch delivery program (high priority).
Lead and develop a workplace team (including front desk/reception, office coordinators, and facilities staff), setting clear goals and fostering a high-performance culture.
Establish and maintain standard operating procedures for all workplace functions, continuously improving service quality and operational efficiency.
Serve as the primary point of contact for all workplace-related inquiries and escalations across the office.
Collaborate cross-functionally with People/HR, IT, Finance, and executive leadership to align workplace strategy with business objectives.
Own and manage multiple budgets, including facilities operations, office supplies, food & beverage programs, events, and capital improvement projects.
Track budget vs. actuals on a monthly basis, making strategic trade-offs to stay within budget while maintaining high experience standards.
Prepare quarterly budget reports and forecasts for senior leadership, identifying opportunities for cost optimization without sacrificing quality.
Manage vendor procurement processes, negotiate contracts, and ensure cost-effective sourcing across all workplace services.
Design and execute a workplace experience strategy that reinforces company culture and strengthens employee connection, particularly given the office’s role as a cultural hub.
Plan and manage office events, including all-hands meetings, team celebrations, holiday gatherings, volunteer activities, and visiting-team programming.
Develop and manage food & beverage programs (catering, snacks, coffee) that meet diverse dietary needs and create moments of community.
Partner with People/HR on onboarding experiences, ensuring new hires feel welcomed from day one.
Champion wellness, sustainability, and DEI initiatives within the workplace environment.

Benefits

Medical, Dental, and Vision insurance
Office-only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
Flexible spending accounts and 401(k)
Responsible PTO policy
Mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
Monthly gym reimbursement policy
Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Free Coursera subscription
PXA courses
26 weeks of fully paid leave for the primary caregiver
13 weeks fully paid leave for the secondary caregiver
Technology stipend to help you set up your home office
Monthly allowance to cover your internet expenses