Office Manager, Student Conduct

University of Oklahoma•Norman, OK

14h•Onsite

About The Position

The Office of Student Conduct is seeking an Office Manager to serve as the operational leader for the office. This role is responsible for coordinating office operations, managing the case management system (Maxient), workflow administration, and customer service functions. The position ensures the efficient movement of student conduct cases from intake through closure, supports case managers, maintains data integrity, coordinates office communications, and promotes an exceptional student experience. As the first point of contact, this position contributes to creating a welcoming, responsive, and student-centered environment while supporting the Office’s commitment to accountability, equity, and student success.

Requirements

High School Diploma or GED.
12 months office, clerical, or administrative experience.
Exceptional ability to engage with various stakeholders including students, faculty, staff, parents, media and community partners.
Skilled in managing multiple priorities, workflows, and deadlines effectively.
Strong analytical skills for synthesizing complex information including State and Federal regulations and resolving sensitive issues including issues of complex and extreme political sensitivity.
Ability to inspire, teach, and influence others; adept at conflict mediation and team supervision.
Committed to fostering an inclusive, supportive campus environment; strong initiative to solve problems.
Understanding of campus climate and diversity.
Proficient in Microsoft Office; experienced in metrics, assessment, and reporting.
Familiarity with student conduct, conflict resolution, restorative justice, and fraternity/sorority systems.
Skilled in interpreting policies and regulations; ensures adherence to state and federal guidelines.
Ability to build cross-campus relationships and work effectively with interdepartmental teams; demonstrated administrative and political acumen.

Nice To Haves

Experience in higher education administration or its equivalence (Human Relations, Student Affairs, Educational Leadership, Conflict Resolution, etc.)
Familiarity with electronic student conduct information management systems; Maxient preferred.
Thorough knowledge of Student Affairs, Student Conduct, Student Life, and Residence Life.

Responsibilities

Receive and review incoming incident reports; enter and maintain cases within Maxient software; coordinate case assignments with departmental leadership, track pending actions and deadlines.
Coordinate office operations; supervise reception, customer service functions, and email/phone communication; coordinate meeting logistics; order supplies and equipment; assist with budget tracking and purchasing process; maintain confidential records.
Respond to inquiries from campus community and student supporters; direct students to appropriate campus resources; coordinate communication with campus partners; assist students in navigating appointments and required documentation; support accessibility and customer service initiatives.
Assist with parental notifications; record checks from Open Records Office; sanction completion data; assist with annual assessment reporting.
Facilitate educational opportunities that promote learning and reduce repeat misconduct among student(s) and registered student organization(s); develop individualized educational outcomes; facilitate restorative conversations and educational meetings; promote accountability through reflective learning and encourage development; support organizational culture change initiatives; evaluate educational effectives.
Monitor resolution pathways with sanction completion and contribute to continues improve efforts; maintain accurate assessment data; identify trends in student behavior; assist with institutional reporting; support annual office assessment initiatives.
Support departmental initiatives and professional development; serve on university committees; assist with staff training; participate in policy review; present educational workshops; contribute to strategic initiatives.
Collaborates with departments and agencies; manages documentation, reporting, and program effectiveness; develops goals and objectives.