Office Manager II-Cardiac Surgeons Office

Ellis Medicine•Schenectady, NY

2d•$25 - $37•Hybrid

About The Position

The Office Manager II is responsible for the daily administration of business office activity for more than five (5) providers and more than one (1) physical location. This position involves knowledge of all computer software that may be utilized in daily operations. The Office Manager II may be called upon to perform charge entry, registration, scheduling, patient dismissal, and collection of necessary statistics, as well as staff training and supervision of these functions. The Office Manager II should be prepared to assist in the collection of data, analysis, and implementation of performance improvement plans. The Office Manager II should also be prepared to work on special assignments as requested by the Executive Director. The Office Manager II performs within the limits of the hospital's/department's Ethics and Corporate Compliance Program and is responsible for detecting, observing, and reporting compliance variances to their supervisor, or upward, through the chain of command, the Compliance Officer, or hospital hotline.

Requirements

Requires an associate's degree; prefer bachelor’s degree or the equivalent in directly related work experience.
Minimum of three (3) years experience as a medical office manager.
Thorough working knowledge of medical office computer systems.
Ability to formulate, initiate and supervise sound business and clinical policies and procedures.
Excellent financial management skills, focusing on cost containment, reimbursement and collection practices.
Ability to prepare monthly financial and clinical reports as requested.
Excellent communication skills and an ability to interact with a variety of people, including hospital administration, staff and physicians.
Customer service-oriented attitude and behavior.

Nice To Haves

Prefer bachelor's degree or the equivalent in directly related work experience.

Responsibilities

Oversees patient flow and staff coverage.
Delegates responsibilities effectively.
Prioritizes work and demonstrates flexibility.
Uses sound judgment and problem-solving skills.
Builds positive relationships with staff and departments.
Maintains a professional and productive work environment.
Communicates effectively verbally and in writing.
Conducts regular staff meetings.
Supervises patient registration, scheduling, and charge entry.
Ensures daily balancing procedures are completed.
Ensures charges are entered within two business days.
Maintains proficiency in billing and registration systems.
Trains new staff and supports system upgrades.
Assists with staffing, equipment, and budget planning.
Reviews expenses for accuracy and cost-effectiveness.
Handles patient interactions and complaints professionally.
Returns calls within 24 hours and escalates unresolved issues.
Participates in budget development and monitoring.
Oversees expenditures, staffing, and overtime.
Assists patients with billing questions and outstanding balances.
Coordinates physician credentialing activities.
Works with Central Billing Office to resolve billing issues.
Ensures compliance with collection policies and procedures.
Conducts annual performance evaluations.
Provides coaching, counseling, and disciplinary actions as needed.
Maintains knowledge of regulatory requirements.
Ensures compliance with ethics and corporate policies.
Monitors completion of mandatory education and health assessments.
Maintains required training records and health documentation.

Benefits

Comprehensive and affordable Health, Dental and Vision insurance that starts DAY ONE
Generous paid time off to support a work-life balance, including 6 paid holidays
Tuition Reimbursement and professional development opportunities
Retirement plan in the form of a 401(3b) with company match after longevity
Flexible Spending Account and Dependent Care Account
Free yearlong unlimited CDTA Navigator Pass, including Free CDTA bike share program
Pet Insurance
Employee Wellness Program
Employee Assistance Program
Employer paid for Life Insurance