Office Assistant II - Lakeview Urologic Surgeons

UPMC • Erie, PA

3d • Hybrid

About The Position

UPMC's Lakeview Urologic Surgeons is seeking an Office Assistant II to join their team! This full-time position will work Monday through Friday between the hours of 8:00am and 4:30pm. No holiday, evenings or weekends are required. Occasional travel to the pediatric urology office may be required based on staffing needs. The ideal candidate should have excellent communication and customer service skills, be comfortable handling a large number of patient interactions both in person and over the phone, and demonstrate the ability to multitask effectively. Prior experience in a medical office setting, familiarity with scheduling and insurance processes, and proficiency with electronic systems are strongly preferred. Title and starting pay rate of this position may vary based on years of experience.

Requirements

• High school diploma or GED
• Three years of work experience, preferably in a medical office setting.
• Knowledge of medical terminology preferred.
• Word processing and computer experience required.
• Act 31 Child Abuse Reporting with renewal
• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

Nice To Haves

• Occasional travel to the pediatric urology office may be required based on staffing needs.
• Excellent communication and customer service skills
• Comfortable handling a large number of patient interactions both in person and over the phone
• Demonstrate the ability to multitask effectively.
• Prior experience in a medical office setting
• Familiarity with scheduling and insurance processes
• Proficiency with electronic systems

Responsibilities

• Verify necessary information and records in the medical record and computerized scheduling system.
• Prepare patient charts for upcoming appointments.
• Completes necessary paperwork such as encounter forms and referrals.
• Use computer system to generate information necessary for billing.
• Maintain a clean, orderly waiting area including beverage area and reading materials.
• Answer questions regarding patient appointments and testing.
• Greet and register patients in a polite, prompt, helpful manner.
• Provide any necessary instructions/directions.
• Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.
• Assist with inpatient billing process.
• Assist physicians with transcription and dictation issues/concerns, and review process for accuracy
• Process medical records release requests.
• Identify stock levels of office supplies and assist with ordering/inventory management.
• Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Answer telephone, screens calls, takes messages and provides information in a courteous manner.
• Schedule diagnostic testing and obtain insurance authorizations, verifications, and referrals in a timely fashion
• Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.
• Schedule, coordinate and reschedule patient appointments.
• Relay necessary messages to staff and providers.

Benefits

• Health and welfare benefits like medical, vision, dental, and life and disability, and an exceptional retirement program
• PTO
• wellness programs
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED