Manager Healthcare Office II

Cherokee Nation • Tahlequah, OK

6d • Onsite

About The Position

Provides clerical support, supervision, decision making and assistance in expediting needs for the department director and managerial staff. Assists and supervises clerical staff to ensure workflow is correctly prepared and forwarded in a timely manner. Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff who interact with the department/division. Provides superior customer service through the handling of a high volume of telephone calls. Must possess a good understanding of the unique characteristics and operations of the department/division in order to proficiently support the practice. Principal functions include facilitating patient access, appropriately responding to patient inquiries, and accommodating referring physician requests. Additional duties may include but are not limited to routing patient concerns appropriately, calendar and schedule maintenance and handling physician mail.

Requirements

• One-year certificate from college or technical school; or 1-1/2 years of related experience; or an equivalent combination of education and experience.
• An additional four (4) years of experience in a related field.
• Knowledge of Database software, Internet software, Spreadsheet software, and Word Processing software.
• Must possess a valid driver's license with a driving history verified through a motor vehicle report that meets the requirements for Cherokee Nation underwriting rating.
• The employee must not be and will not be under sanction by the United States Department of Health and Human Services Office of the Inspector General (OIG) or by the General Services Administration (GSA) or listed on the OIG's Cumulative Sanction Report, or the GSA's List of Excluded Providers, or listed on the OIG's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Provides clerical support, supervision, decision making and assistance in expediting needs for the department director and managerial staff.
• Assists and supervises clerical staff to ensure workflow is correctly prepared and forwarded in a timely manner.
• Functions as an ambassador of the practice by serving as a liaison to patients, internal and external referring physicians, and all allied health staff who interact with the department/division.
• Provides superior customer service through the handling of a high volume of telephone calls.
• Facilitates patient access, appropriately responds to patient inquiries, and accommodates referring physician requests.
• Routes patient concerns appropriately.
• Performs calendar and schedule maintenance.
• Handles physician mail.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree